Technical Business Analyst

JOB TITLE: Technical Business Analyst

SUMMARY OF WORK:

You will play a crucial role in the success of our customer onboarding team for our software product SagesGov. Responsible for eliciting requirements from customers, analyzing and translating those requirements into configuration and setup tasks, implementing those tasks and troubleshooting the SagesGov software system for our public sector customers. Attend meetings with our customers, gather and document requirements, meeting notes and other information. Manage project deadlines and coordinate teams in our customers’ organizations and inside our company to ensure that project dependencies are fulfilled in a timely manner. Provide timely updates to customers about progress and follow-up on project dependencies pending from the customer side. Achieve mastery of the capabilities of the SagesGov software system developed by our company. Train current and new staff on the SagesGov software solution.

ESSENTIAL FUNCTIONS:

• Take ownership of new customer accounts and manage their onboarding.
• Understand requirements documents provided by our customers and configure the SagesGov software solution to model their requirements.
• Troubleshoot issues faced by our customers by:
• Gaining a clear understanding of the issue being faced by the customer
• Gaining a clear understanding of behavior the customer expects
• Gaining a clear understanding of the configuration currently in place
• And finally, either explaining or clarifying why the current behavior is correct or coming up with a plan/sequence of steps to fix the current behavior
• Contribute to technical documentation such as Business Requirements documents and test scripts.
• Understand the type of services the government entity offers its citizens / constituents / customers.
• Understand information or input the government entity collects from their customers to start processing the request.
• Understand the steps taken by the government entity or the internal workflow followed to process customer requests to completion.
• Understand the roles / groups / departments inside the government entity who participate in the processing of a request.
• Understand the sequence in which these roles / groups / departments are involved in the processing of requests.
• Understand the outcome / goal of processing the request - from a customer standpoint and from the standpoint of a staff person.

• Understand the domain/use-cases that SagesGov caters to: Document Reviews, Permitting, Inspections, Issuance of Certificates / Notices / Documents / Citations
• Utilizes standard reporting tools such as Microsoft Report Builder to write, maintain and support a variety of reports or queries for customers.
• Understand the ins and outs of the features of the SagesGov software solution.
• Document key decisions, action items, and notes from meetings and distribute to necessary stakeholders.
• Must have solid critical thinking and problem-solving skills.

QUALIFICATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in planning, computer science, management information systems, public or business administration or related field.
• Five years relevant experience working as a business analyst / account manager.
• Experience working in a municipal planning, permitting or community development department is a big plus.
• Three years experience in implementing software solutions to solve day-to-day business problems.
• 2 years of B2B SaaS customer success or account management, specifically with onboarding experience.
• Visa sponsorship for this role is currently not available.

OTHER REQUIREMENTS (Knowledge, Skills and Abilities):

Knowledge:

• Understanding public sector workflows in the areas of permitting, licensing, land use and building regulation is a big plus but not necessary.
• Project management including planning, scheduling, monitoring and problem solving.

Skills:

• Demonstrated skill and experience in initiating, understanding and implementing workflow and process changes using software systems.
• Excellent oral, written, presentation and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite, Visio and/or standard software applications typically used in a corporate office environment.
• Be comfortable building Application forms using a Form designer.
• Knowing or being able to learn JavaScript to do simple scripting is a big plus.
• Proven skills in project management within time and financial constraints.

Abilities:

• Ability to collect, compile, and analyze complex information and data.
• Understand and interpret work flow processes within a complex organization.

• Diagnose and resolve systems analysis problems, evaluate alternatives and make sound independent decisions within established guidelines.
• Ability to troubleshoot, configure, change, and test the SagesGov software system based on the business needs of our public sector customers.

JOB TYPE: Full-time

BENEFITS:

• Dental insurance
• Health Savings Account
• Health insurance
• Vision insurance

WORKING ENVIRONMENT:

Work is performed primarily in our office in downtown Atlanta with some travel between our customer sites and possible travel to professional meetings / annual conferences as needed.

WORK REMOTELY:

• Remote work opportunities are available and considered on a case-by-case basis.

ABOUT US:
At Sages Networks Inc., we believe in building and implementing high quality, real world software solutions to help our public sector customers. For the past 25 years, we have worked closely with government agencies of various sizes to help them navigate their digital transformation and automation needs. Our cloud based product SagesGov helps many jurisdictions deliver unprecedented levels of service to their citizens, builders, architects and engineers while helping staff improve efficiency with their daily tasks. Our innovative work ecosystem allows our team to build and deliver next generation software solutions and services to our customers.

Does this sound like your next opportunity? Apply today!

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person

Salary : $65,000 - $95,000