Substance Use Disorder (SUD) Admissions Coordinator

Brief Description

Job Title: Substance Use Disorder (SUD) Admissions Coordinator

Location: 1200 County Rd E, Arden Hills, MN 55112

Working Model: Onsite the first 90 days, then Hybrid or remote of your choice

Employee Type: 1.0 FTE - Full Time

Schedule: Monday through Friday 9:00 AM - 5:30 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000 team members across 80 locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Substance Use Disorder (SUD) Admissions Coordinator at Sagent Behavioral Health, you will answer and route calls for patients and referrers seeking behavioral health services, scheduling appointments and managing referrals for Minnesota clinics. Maintain accurate patient records, handle EHR communications, address concerns, and support clinic operations through effective communication and administrative coordination.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• Comfortable office environment
• PTO and paid holidays
  
  

Responsibilities

• Promptly respond to calls from patients and referents seeking substance use disorder (SUD) services by guiding them through scheduling, educating them on available services, and processing internal and external referrals, including outbound calls for Minnesota clinics.
• Manage the EHR inbox by promptly addressing messages and inquiries and communicating scheduling outcomes with referents.
• Verify and update patient demographic information to ensure accurate records.
• Address patient complaints and concerns and escalate issues to management when appropriate.
• Attend mandatory before- and after-hours trainings and relevant meetings, and promptly complete other duties as assigned by the Call Center Management Team.
  
  

Requirements

• A high school diploma or equivalent.
• The role demands empathy and sensitivity when navigating complex patient situations, along with excellent verbal communication and critical thinking skills.
• Candidates must be self-motivated and able to multitask, manage stress, de-escalate situations, and problem solve effectively.
• Must be proficient in use of computers and typing skills.
  
  

Compensation: This is a non-exempt position with an hourly rate of $19.15 - $19.50

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.
  
  

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.