Patient Care Specialist

Brief Description

Job Title: Patient Care Specialist

Location: 1900 Silver Lake Road, Suite 110, Suite 110, New Brighton, MN 55112

Working Model: Onsite

Employee Type: 1.0 FTE

Schedule: Monday through Thursday 7:00AM - 5:30PM, Friday 9:00 AM -5:30PM; or Monday through Thursday 9:00AM - 7:30PM, Fridays off; or Monday through Thursday 10:00AM - 7:30PM, Fridays 10:00 AM - 2:00 PM (4 hour shift, no lunch)

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000 team members across 80 locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Patient Care Specialist at Sagent Behavioral Health, you will play an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences, as well as delivering a positive and welcoming experience in every interaction. This position acts as the first point of contact for patients and referents by providing information on services, scheduling intakes and follow-up appointments, and processing referrals.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
  
  

Responsibilities

• Interacts with all patients and visitors with warmth and professionalism.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Ensures a positive first impression for patients and referents by guiding them through the intake with professionalism and empathy.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
  
  

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
• It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by Management.
  
  

Compensation

This is a non-exempt position. Total earnings for this position will start at $17.50 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.
  
  

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.