Regional Maintenance Manager

• Review overall maintenance operations and partner with Technicians to drive continuous improvement in policies, processes, and service delivery.  

• Serve as the primary problem-solver and solution driver for the entire Maintenance Team.  

• Monitor maintenance scorecards to identify areas for improvement and implement action plans, tracking metrics such as work orders per hour, staffing levels, and resident satisfaction reviews.  

• Partner with the VP of Maintenance to assess and ensure delivery of initial and ongoing training for all maintenance technicians, in close collaboration with the Learning & Development team.  

• Develop and assign on-call rotation schedules.  

Financial Operations  

• Assist in the development and oversight of maintenance and operations budgets across the regional portfolio.  

• Own vendor relationships for maintenance-related contracts within the portfolio, including fire alarm/extinguisher and sprinkler systems.  

• Prepare Regional Managers with details for owner communications on maintenance expenses exceeding $5,000.  

• Partner with internal and external stakeholders to coordinate, supervise, and complete special projects, including reviewing and presenting bids, outlining scope of work, and overseeing project execution through completion. 

Property Management  

• Maintain overall quality control through monthly inspections of buildings, apartment prep quality, shop cleanliness, and inventory management.  

• Provide guidance on weekly Maintenance Technician assignments based on site needs, staffing, scorecard reviews, and concerns raised.  

• Offer direction on larger general, advanced, emergency, or specialized technical repairs including drywall, appliances, vandalism issues, and more.  

• Lead project management efforts as needed, providing end-to-end oversight of general contractors and vendors, including scope of work definition, scheduling, and quality control.  

• Conduct regular property, building, and apartment inspections to ensure attractive appearance and a safe, well-maintained environment for residents.  

Leadership and Team Development  

• Hire, train, develop, coach, motivate, and support high-performing maintenance teams.  

• Cultivate a culture of inclusion and accountability, ensuring compliance with all Fair Housing and EPA laws, regulations, and government programs.  

• Foster ongoing and proactive communication, coaching, feedback, and recognition so that each team member can bring their authentic self to work.  

• Serve as a mentor to support the professional growth and development of fellow team members.  

• Hold yourself and your team accountable to a high standard of excellence, safety, and operational performance.  

• Understand and enforce all OSHA and company safety standards across all work performed by yourself and your team.  

REQUIREMENTS OF THE POSITION 

The ideal candidate for the position will match as many of the qualifications as possible listed below:  

• Minimum of 5 years of residential maintenance experience.  

• Minimum of 5 years of supervisory experience in a maintenance or facilities management role.  

• Proven ability to lead and motivate a team including across locations without direct authority to achieve consistent, high-level results.  

• Strong interpersonal and communication skills with the ability to relate to a diverse group of people and resolve conflict effectively.  

• Solid understanding of federal, state, and local laws and regulations related to multifamily housing, Fair Housing, and team member safety.  

• Experience coordinating and overseeing vendor relationships and special projects, including bidding and scope of work development.  

• Familiarity with financial concepts including budgeting, expense oversight, and performance reporting.  

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint); experience with Yardi or similar property management software preferred.  

• High School Diploma or GED required; Bachelor's degree in facilities management or a related field preferred, or equivalent combination of education and experience.  

• Certified Property Maintenance Technician (CPMT) preferred, but not required.  

• Boiler License and Certified Pool Operator (CPO) certification are desirable assets.  

• Must have a valid driver's license, acceptable driving record, and meet company insurability requirements.  

• Willingness and ability to travel to various sites across the regional portfolio as needed.  

COMPENSATION & BENEFITS 

The comprehensive benefits package for this position includes:  

• Competitive salary based on experience 

• Health, Dental, Vision Insurance 

• Paid Time Off (PTO) and paid holidays 

• Additional benefits information available further in the screening process 

THE SEARCH 

Sagency, an executive search and leadership consulting firm, has been retained for this search.   

Sagency consultants will review and evaluate all interested parties to help the hiring team review a final group for consideration.  

The search will be conducted in a professional manner and all potential candidates will be given consideration. Candidate conversations and information will be handled with great discretion and confidentiality. Sagency and our client are equal opportunity employers. 

If after reading this Opportunity Profile, you feel that your experience, skills, and passion are a good match for the organization and this role, we would like to engage with you. Please read below for the first part of the process. 

Step 1: Submit Your Application   

 Please complete the online application and upload your resume.  

Applications will be accepted on a rolling basis until the position is filled.  

Step 2: Interview with Sagency                                                                                

Qualified candidates may first be contacted for a brief phone conversation, followed by a 60-minute video interview with a Sagency Executive Search Consultant.