Housekeeping Manager

Holiday Inn Express Loma Linda is hiring for a strong leader of the housekeeping team, the Housekeeping Manager.  This Manager upholds the heart of the Hotels’ promise—clean, safe, and comfortable stays. You lead your team with integrity and excellence, ensuring every detail reflects our Wings of Excellence values.

The Housekeeping Manager is responsible for managing the entire housekeeping department, ensuring high standards of cleanliness, organization, and guest satisfaction. This position provides leadership, planning, and operational direction to maintain a safe, efficient, and guest-focused housekeeping operation.

Key Responsibilities Include:Leadership & Department Oversight

•  Recruit, train, and lead the housekeeping team, fostering a culture of accountability and pride.


•  Develop and monitor cleaning procedures and inspection routines.


•  Manage scheduling, payroll, and inventory for housekeeping operations.


•  Ensure compliance with all safety, health, and brand standards.

Guest Satisfaction & Communication

•  Ensure all guest rooms and public areas consistently meet or exceed brand expectations.


•  Partner with Front Office and Maintenance to coordinate room readiness and preventive maintenance.


•  Handle guest complaints and service recovery efforts professionally.

Financial & Operational Management

•  Monitor supply costs and control departmental expenses.


•  Support monthly P&L reviews and identify opportunities for operational efficiency.


•  Maintain accurate records of inspections, deep cleaning, and lost & found.

Qualifications

•  Bachelor’s degree or equivalent experience in hospitality management preferred.


•  3 years of housekeeping management experience required.


•  Strong leadership, communication, and organizational skills.


•  Proficiency in PMS and inventory management systems.


•  Full-time leadership role requiring flexible availability.


•  Ability for frequent standing, walking, and light lifting required.


•  Professional demeanor and adherence to the Hotels appearance standards.

Sound interesting?  Apply today!