What are the responsibilities and job description for the Receptionist position at Sage Veterinary Imaging?
Sage Veterinary Imaging is seeking an experienced Customer Service Representative (CSR) to join our amazing team. The ideal candidate is compassionate, a motivated team player, works well under pressure, and who is committed to client service and exceptional patient care. Must be available Saturdays. Our goal is to find answers for pets and their loved ones.
Description
Responsibilities
- Serve as a client’s first impression of Sage Veterinary Imaging in-person, on the phone and over email ensuring to represent the world class care that patients are receiving
- Answer incoming phone calls from clients and referring veterinarians ensuring calls are returned within approved timelines
- Coordinate with clinical staff to own and manage the scheduling of patients
- Present patient care estimates to clients and provide information on diagnostic imaging, therapeutic procedures, and surgical interventions recommended by the veterinarian
- Obtain patient histories from referring veterinarians, in addition to maintaining patient records and transfer of information across digital platforms such as the SVI “Whiteboard”
- Coordinate pickup and drop-off of patients with clients the clinical staff as well as collect payments
- Work with the clinical staff and SVI leadership to identify and suggest best practices in the field of veterinary related customer service
- Contribute towards creation and maintenance of all CSR training materials, including but not limited to the CSR Video Training Library
- Team player with the ability to both effectively lead teams as well as collaborate with leadership
- Owns the Client Service experience, including de-escalations, gathering feedback from clients, and implementing processes to improve overall service
- Other tasks as assigned
Requirements:
- Associate’s degree or equivalent preferred
- Previous experience in customer service, facilities oversight, and administration required
- Previous experience in veterinary medicine a plus
- Professional appearance and demeanor
- Reliable attendance and proactive execution of duties
- Effective communicator with strong problem solving and organizational skills
- Ability to build rapport with clients and referring veterinarians
- Experience with scheduling and invoicing software required (experience with EzyVet a plus)
- Familiarity with the following technology: G-Suite (Google Docs, Sheets, etc), scheduling software in
Salary
$16 - $18 per hour
Salary : $16 - $18
