What are the responsibilities and job description for the Spa Concierge Woodhouse Spa position at Sage Solutions Group?
What We Are Looking For:
Our client is seeking a self-starting Spa Concierge responsible for welcoming guests, preparing them for services, ensuring their comfort and relaxation through guest amenities, and proper guest flow through the spa on a daily basis.
What You Will Be Doing:
- Answer phones; Greet and welcome each guest who enters the spa
- Provide beverages, neck buddies, and other amenities to the guests
- Prepare the guests for services by assisting them to the dressing room, getting them a robe, and explaining the flow procedure
- Provide guests with necessary paperwork for applicable services
- Schedule appointments using management software
- Maintain organization of changing lounges, quite room, service areas, etc.
- Confirm appointments daily for the next business day
- Prepare and of sale gift card; Recommend and sale of retail products
- Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards; Prepare guest folders and work tickets
- File complete guest folders; Assist Coordinator with duties
- Ensure laundry services are completed daily
- Protect the WOODHOUSE brand; Assist in the marketing and promoting of spa
- Abide by the protocols set forth by THE WOODHOUSE SPAS CORPORATION