What are the responsibilities and job description for the Customer Service Representative position at Sage Parts?
Company:
Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations in The United States, Canada, Chile, France, Hong Kong, Singapore, Peru, South Africa, The Netherlands, and The United Kingdom. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.
Summary:
As a customer service representative at Sage Parts, you will be a subject matter expert in ground support equipment parts and have a technical mindset. Customer service representatives should be able to work in a fast-paced environment, handle customer inquiries and high call volumes while ensuring customers feel valued and heard. A successful CSR possess excellent communication, problem-solving, and time management skills to effectively manage inbound and outbound calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Handle inbound/outbound phone calls and email requests for quotes/orders
- Warranty/returns processing and follow up
- Work with suppliers to provide technical support to internal/external customers
- Work with suppliers to help customers troubleshoot/diagnose warranty claims
- Support of assigned territory field salesperson(s) and their customers
- Provide written/verbal feedback to customer’s inquiries
- Call existing customers to promote new/additional business
- Follow up with customers on quotes/orders daily
- Customer trainings of Sage’s ecommerce solution
REQUIREMENTS / REQUESTED QUALIFICATIONS
- 2-4 years of GSE/automotive experience
- Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)
- Development of open sales area
- Call on potential customers to increase interest of Sage value add
- Ability to read and comprehend parts and service manuals
- Strong communication skills
- Time management/follow up and prioritization skills
- Must have strong customer service skills
- Working knowledge of Microsoft Excel and Word
- Must have good analytical and writing skills
- Spanish speaking a plus
WORKING CONDITIONS:
- Work near/with others
- Desk position
- Occasional customer visits
We stand behind our customers, products, and services as responsibility, support and continuous improvement are the key words which drive our work attitude. We also believe in work as an essential way to achieve success, and we aim to build a work environment which fosters individual growth and personal achievement for our employees through empowerment.
If our values match yours, we would like to hear from you!
Benefits Offered Include:
Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance, 401(k) plan, HC-FSA, DC-FSA, HAS, Paid time off, Holidays.
Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.