What are the responsibilities and job description for the ServiceNow ITOM Architect position at Sage IT Inc?
Role: ITOM Architect
Location: McLean, VA/ Plano, TX (Hybrid/ Remote)
Must Have Experience
- Solutioning and Design the ITOM solution using industry best practices.
- Advise, design and configure integration solutions between ServiceNow and other CMDB tools.
- Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions
- Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
- Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods
- Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
- 3rd party software integrations with ServiceNow
- Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
- MID Server management experience
- Experience in multiple ServiceNow implementations
- Lead the configuration and customization of ServiceNow instances.
Good to have Experience
- Experience in application architecture, infrastructure architecture, database architecture, networking, and distributed systems
- Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
- Understanding of Application and Technology Portfolio Management
- Experience with discovery technologies (ADDM, TADDM, UD, etc.)
- Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
- Experience of custom applications development
- Experience in working on Performance Analytics
- Design and modification of ServiceNow Service Portal.
- Domain Separation and designing the Process and data flow within various domains
- Knowledge of LDAP/Active Directory/SSO.
- Review existing set up and provide best practice recommendations in line with the OEM
- Monitor health, usage and compliance of ServiceNow systems.
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Experience with HTML coding and Jelly script strongly preferred
- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.
Professional
- 5 years of experience with ServiceNow required
- 8 years of experience with IT Industry required
Academics (Nice to Have)
- Certification as ServiceNow System certified administration
- CIS in Discovery, Service Mapping, Event Mgmt, Cloud Mgmt
- Certified Implementation Specialist- ITSM
- ITIL Foundations certification is preferred.
- Bachelor's degree or equivalent combination of education and experience.