What are the responsibilities and job description for the Senior Salesforce L3 Support Engineer at Mclean, VA (5 days onsite) position at Sage IT Inc?
Role: Senior Salesforce L3 Support Engineer
Location: Mclean, VA (5 days onsite)
Role Overview: We are seeking a seasoned Senior Salesforce L3 Support Engineer with 7 8 years of dedicated experience in production support to join our technical operations team. In this role, you will act as the final tier of technical escalation, responsible for the stability, performance, and integrity of our complex Salesforce ecosystem. You will lead the resolution of high-impact incidents and drive long-term platform improvements.
Key Responsibilities:
Expert-Level Troubleshooting: Investigate and resolve critical, high-complexity production incidents that have bypassed L1/L2 teams, including deep-dive analysis of code, integration failures, and performance bottlenecks.
Root Cause Analysis (RCA): Lead post-incident reviews, perform thorough RCA for recurring issues, and implement robust, long-term technical fixes.
Code & Logic Optimization: Debug and refactor complex Apex classes, Triggers, Lightning Web Components (LWC), and advanced Flows to ensure adherence to Salesforce best practices and governor limits.
Integration Oversight: Manage and troubleshoot complex enterprise-level integrations (REST/SOAP/Middleware) between Salesforce and external systems.
Technical Leadership: Provide mentorship to junior support staff and act as a bridge between the business, development teams, and system architects.
Proactive Monitoring: Implement and refine monitoring strategies to identify potential system failures before they impact end-users.
Required Qualifications:
7 8 years of professional experience specifically in a production support analyst or technical support role within the Salesforce ecosystem.
Technical Proficiency: Extensive hands-on expertise in Apex, SOQL, SOSL, LWC, and Salesforce platform architecture.
Deep Platform Knowledge: Expert understanding of Salesforce governor limits, asynchronous processing (Batch Apex/Queueable), and complex security models.
Analytical Skills: Proven ability to troubleshoot and debug complex integration and data issues using advanced tools (e.g., Salesforce Inspector, Workbench, Debug Logs, Event Monitoring).
Communication: Exceptional ability to translate complex technical issues into actionable insights for stakeholders and lead cross-functional incident response teams.
Preferred Certifications:
Salesforce Certified Platform Developer I & II
Salesforce Certified Platform App Builder
Salesforce Certified Administrator / Advanced Administrator