Vendor Management Associate | Sage Home Loans

This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.

As a Vendor Management Associate on our Mortgage Operations team, you'll be the voice our clients trust—owning communication and coordination throughout the loan process to ensure a smooth, transparent, and timely experience. In this early-career role, you'll gain hands-on exposure to the inner workings of the mortgage industry, supporting everything from documentation collection to scheduling closings, all while learning how to navigate key systems like Encompass and work cross-functionally with teams across the organization. You'll be surrounded by teammates who are committed to getting better every day, acting with urgency, and doing the hard things that make our clients' lives easier. If you're detail-oriented, energized by helping others, and excited to grow in a fast-paced, impact-driven environment where every second counts, you'll thrive here. This is your chance to learn the business, contribute meaningfully from day one, and leave the woodpile higher with every client interaction.

What You'll Do

• Client-facing – act as the primary point of contact for our customers, providing timely updates and clear communication throughout the loan process

• Communicate professionally with borrowers, third-party vendors, and government entities (e.g., FHA, VA, IRS)

• Use call scripting to ensure consistent, compliant, and client-first communication

• Create and update documentation needs lists in both the borrower portal and Loan Origination System (LOS)

• Gather required documents from borrowers and third parties to support timely processing

• Send payment links to customers to collect fees for appraisals or other third-party services

• Prepare loan files for processing by running AUS, updating figures, setting borrower conditions, and ensuring all current documentation is in place

• Label and upload documents accurately in Encompass (LOS)

• Create and maintain File Contacts in Encompass (e.g., title, HOI, appraiser)

• Order condo documents as needed and verify completion

• Access and navigate relevant government websites to ensure compliance and documentation accuracy

• Schedule closings by coordinating directly with customers and title companies

• Complete NOI (Notice of Incompleteness), Withdrawal, and Denial actions as applicable

What We're Looking For

• High school diploma or GED required; some college or equivalent work experience preferred

• 1–2 years of prior employment experience — mortgage experience or recent college graduation a plus

• Strong attention to detail and organizational skills with the ability to prioritize, multi-task, and adapt to changing deadlines

• Demonstrated ability to meet regulatory compliance deadlines with accuracy and urgency — because every second counts

• Ability to manage your workflow independently and take ownership once trained

• Excellent written and verbal communication skills — clear, empathetic, and client-first

• A natural problem-solver who's resourceful, accountable, and eager to find the best outcome for the client

• High level of integrity, professionalism, and confidentiality when handling sensitive borrower data

• A collaborative teammate who contributes to a positive, high-performance culture

Compensation

• USA Compensation Range: $21.15

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)

• Life Insurance

• Short and Long-Term Disability Insurance

• Flexible Spending Accounts

• Paid Time Off

• Holiday Pay

• 401(k) with match

• Employee Assistance Program

• Paid Parental Bonding Benefit Program

Who We Are:

Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Sage Home Loans, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

If you are based in California, we encourage you to read this important information for California residents linked here.