What are the responsibilities and job description for the PRN - Patient Experience Associate - Baltimore position at Sage Health?
About Sage Health
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.
About The Role
Position Summary
The PRN Patient Experience Associate (Front Desk) serves as the first point of contact for patients and guests entering the medical center. This position provides coverage on an as-needed basis to support front desk operations, ensuring a welcoming and efficient experience for all patients.
Responsibilities include greeting patients, completing check-in and check-out procedures, answering phone calls, scheduling appointments, verifying insurance information, and maintaining patient confidentiality.
The PRN Patient Experience Associate demonstrates professionalism, flexibility, and teamwork, supporting the overall success of the center.
What You'll Do
Primary Responsibilities
Required:
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager
We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.
Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care.
Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.
Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.
About The Role
Position Summary
The PRN Patient Experience Associate (Front Desk) serves as the first point of contact for patients and guests entering the medical center. This position provides coverage on an as-needed basis to support front desk operations, ensuring a welcoming and efficient experience for all patients.
Responsibilities include greeting patients, completing check-in and check-out procedures, answering phone calls, scheduling appointments, verifying insurance information, and maintaining patient confidentiality.
The PRN Patient Experience Associate demonstrates professionalism, flexibility, and teamwork, supporting the overall success of the center.
What You'll Do
Primary Responsibilities
- Greet patients and guests in a courteous and professional manner.
- Complete patient check-in and check-out using the Electronic Health Record (EHR).
- Assist patients with required forms and ensure accuracy of all documentation.
- Verify and update insurance and demographic information.
- Schedule and triage appointment requests based on urgency following Sage Health protocols.
- Make reminder calls and assist with appointment confirmations and rescheduling.
- Collect co-payments in accordance with health plan requirements.
- Answer incoming calls and route to the appropriate team members.
- Maintain patient confidentiality and safeguard health information.
- Use EHR messaging and communication tools appropriately.
- Scan and index documents into the EHR, ensuring that all necessary documents are available for visits.
- Support daily operations by collaborating with clinical and administrative staff.
- Participate in team meetings focused on patient care and outcomes.
- Address patient inquiries or concerns promptly and professionally.
- Perform other duties as assigned to support the smooth operation of the center.
Required:
- Experience in an administrative, receptionist, clerical, or customer service role in a fast-paced environment.
- Professional demeanor and strong communication skills.
- Exceptional attention to detail and organizational skills.
- Ability to multitask and manage competing priorities.
- Resourceful problem-solving and accountability for assigned tasks.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
- High school diploma or equivalent.
- Experience using an Electronic Health Record (EHR).
- Experience processing referral authorizations.
- Prior experience in a medical office or hospital registration setting.
- Knowledge of medical terminology, ICD-10, and CPT coding.
- Experience working in medically underserved or culturally diverse communities.
- Bilingual (Spanish/English) a plus.
Primary Duty
Percent of Time Performing Duty
Visual Acuity
YES
75-100%
Hearing
YES
75-100%
Standing
NO
0-24%
Walking
NO
0-24%
Lifting/Pulling/Pushing
NO
0-24%
Sitting
YES
75-100%
Reports To: Center Manager