What are the responsibilities and job description for the Customer Success Advocate position at SAGE GROUP?
Job TitleCustomer Success Advocate Job DescriptionWe are seeking a Customer Success Advocate (CSA) to join our dynamic Customer Success team. This role focuses on enhancing customer satisfaction, improving product adoption, and supporting Sage Intacct's Customer Journey. As a CSA, you will act as a trusted product expert, assisting Account Managers with inquiries, resolving customer concerns, and driving greater engagement through milestones, references, and Community involvement.
LI-JM1 FunctionCustomer Operations CountryUnited States Office LocationAtlanta Work Place typeHybrid AdvertWorking at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/
- This is a hybrid role: 3 days per week onsite* Key ResponsibilitiesKey Responsibilities:
- Be a leading product expert for Account Manager inquiries
- Increase product adoption based on interacting with Sage Intacct customers as product-related questions arise
- Serve as a liaison between Customer and Professional Services to provide detailed customer requirements for solutions
- Subject matter expert in Sage Intacct solutions and module add-ons
- Help drive Product Management roadmap through the voice of the Customer
- Work alongside Customer Strategy & Value Teams to drive product adoption
- Monitor product usage and patterns
- Recommend training paths for success by customer role
- Support escalation management
- Customer Account Review participation leading Value Assessments
- Aid in the development and execution of customer onboarding deliverables
- Participate in Community Q&A
- Bachelor's Degree in Business, Accounting, or a related field required
- Proficiency in SAP software and accounting software platforms, such as Sage Intacct, Sage 300 or similar mid-market solutions
- Strong knowledge of accounting principles and financial reporting
- Professional services, solution consulting, or consulting backgrounds desired
- Ability to interact with customers, review complex requirements, and provide detailed solutions
- Ability to work with other departments at Sage Intacct (Professional Services, Support, Product Management, Engineering, Sales, etc.)
- Strong written and verbal communication skills required
- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
- Comprehensive health, dental and vision coverage
- 401(k) retirement match (100% matching up to 4%)
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
- 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after hire date
- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
- Library of on-demand career development options and ongoing training offerings
LI-JM1 FunctionCustomer Operations CountryUnited States Office LocationAtlanta Work Place typeHybrid AdvertWorking at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/