Account Manager

Sage Freight is seeking a relationship-focused and analytical professional to join our Enterprise Customer Success team.

In this role, you will own and manage customer accounts with a focus on relationship building, profitability, and growth. You will act as the main point of contact for assigned customers, driving account development through strong communication, board awareness, and market expertise, especially by identifying ad hoc and transactional opportunities to improve yield.

The ideal candidate understands the freight market, communicates effectively with customers and internal teams, and uses data to identify opportunities to strengthen service, improve pricing strategies, and grow customer accounts.

• Manage spot and ad hoc pricing requests for assigned customer accounts.
• Identify ad hoc and transactional opportunities to improve yield and account profitability.
• Analyze current freight market conditions, lane characteristics, capacity, and historical pricing to develop competitive rates
• Respond to pricing opportunities accurately and within required timeframes.
• Monitor pricing trends and identify opportunities to improve win rates and account performance.

• Own and manage assigned customer accounts with a focus on relationship building, profitability, retention, and growth.
• Serve as the primary point of contact for assigned customers.
• Maintain accurate and up-to-date customer information and activity within the CRM.
• Proactively communicate with customers and internal stakeholders regarding account needs, opportunities, and concerns.
• Identify opportunities to strengthen customer relationships and support long-term account growth.

• Partner closely with Coverage and Execution teams to ensure customer freight is serviced effectively.
• Communicate customer expectations, pricing requirements, and account-specific needs to internal teams.
• Help resolve service challenges and coordinate solutions when issues arise.
• Maintain alignment between Customer Success, Coverage, and other operational teams.

• Assist in preparing and conducting Quarterly Business Reviews for assigned accounts.
• Prepare materials highlighting service performance, pricing, volume, trends, and other key account metrics.
• Identify successes, challenges, and opportunities for improvement.
• Use QBR findings to develop actionable strategies for strengthening customer relationships and account performance.

• Analyze account and shipment data to identify trends and opportunities.
• Review lost-load data to better understand pricing, service, capacity, or competitive factors contributing to lost opportunities.
• Provide insights that can help improve pricing strategy, customer retention, and overall account performance.

• Bachelor’s degree in Business, Supply Chain, Logistics, or a related field preferred.
• Minimum of 1 year of transportation or logistics industry experience.
• At least 6 months of experience within Customer Success or Carrier Success.
• Familiarity with Transportation Management Systems (TMS), such as Revenova, and customer portals.
• Strong understanding of freight markets and transportation pricing.
• Strong communication, negotiation, and problem-solving skills.
• Ability to build and maintain productive customer relationships.
• Comfortable analyzing data and using insights to make informed decisions.

Sage Freight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employment with Sage Freight is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable laws.