Electronic Branch Manager

Our Credit Union is growing! With the growth Sage Credit Union is experiencing and the development and expansion of our teams and departments, we are excited to be seeking the next member of our Electronic Services Team.

 The Electronic Branch Manager promotes Sage CU's Mission of providing our members and communities with the opportunity to prosper by ensuring a Crest Experience to every remote member interaction; equipping and developing their team, living out Sage CU core values, and managing effective processes, ultimately ensuring the team meets its’ financial, operational, service, and growth objectives.

Who We Are...

At Sage CU, we believe in the kind of service that comes only through a local institution, where every person we serve is a member — not a number. Our staff have roots here in the Klamath Basin and beyond.  We care about the people we work with, both as members of our credit union, and as members of our community.

We listen with purpose.  We bring creativity to challenges. We demonstrate integrity.  We deliver a structure of financial products and services that goes beyond fulfilling basic banking needs by helping our members explore the scope of what is possible.

Essential Job Functions:

• Lead the team’s efforts to develop referrals, and facilitate smooth hand-offs when needed, ensuring targets are achieved.
• Overseeing the daily management, direction, and planning of the credit union’s remote delivery channels through the Electronic Branch and online functions.
• Lead individual team members to achieve their fullest potential, and the fullest potential of the team through the facilitation of individual development plans, coaching, training, and experiences.
• Monitors department operating performance, continually reviews processes and work load and ensures maximum efficiency and the effectiveness of member service. 
• Back up branch staff when necessary to ensure all members receive a Crest Experience.
• Take ownership of personal development including leveraging monthly coaching and proactively pursuing continuing education.
• Monitors member interactions to identify shifts and trends in member needs and reports these to key stakeholders.
• Provides input and feedback on the development and deployment of tools and processes the Branch utilizes to ensure a Crest Experience to members.
• Manages and interfaces with associated vendors to facilitate team’s work.
• Serves on project teams as assigned.

Education & Experience:

• 5 years of financial services or related experience preferred
• A Bachelor’s degree or comparable professional training
• Ability to train, motivate, and influence people as part of a team

Knowledge-Skills-Abilities:

• Strong ability to successfully work under a growth goal and incentive environment to meet branch objectives
• Strong analytical, decision-making skills, making recommendations, solving complex problems
• Superior written and verbal communication skills are required
• Excellent technical skills
• Proven attention to detail.
• Self-Motivated to learn and grow within the position.

Physical Considerations:

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.
• Ability to lift and/or carry up to 25 pounds.
• Stooping, kneeling, crouching, and reaching below, at, and over shoulder level required.
• Sitting – 80%; standing and walking - 20%.
• Hearing, visual, and verbal ability required.

Sage Credit Union is an Equal Opportunity Employer.

The good faith hourly salary range for this position is $53,000/yr - $73,000/yr. This range is an estimate, based on potential employee qualifications, including bonafide factors, operational needs, and the finalized job description. The hourly salary may vary above or below the stated amounts, as permitted by applicable law.

Salary : $53,000 - $73,000