Sr Business System Analyst/Principal System Analyst

General Summary

For more than 60 years the SAG-AFTRA Health Plan and SAG-Producers Pension Plan (the Plans) have provided health and retirement benefits to thousands of entertainment professionals and their dependents across the globe. The Plans are currently undergoing a major transformation focused on evolving our operations toward a participant-inspired experience.

You will serve as the strategic bridge between executive stakeholders and delivery teams across core business systems. You will translate complex, evolving, and often ambiguous business needs into structured, testable, and executable requirements that drive measurable outcomes. You will partner with senior leaders to shape clarity from ambiguity, define success criteria, and convert business intent into project deliverables that technology, offshore teams, and QA can confidently execute.

This role requires strong executive presence, disciplined thinking, and the ability to operate within a regulated, governance-driven environment.

Essential Job Responsibilities

• Lead requirements discovery for medium-to-large initiatives across core systems.
• Guide senior stakeholders through ambiguous or evolving needs and convert them into clearly defined scope and deliverables.
• Define business objectives, measurable success criteria, and outcome-based metrics.
• Decompose epics into structured, prioritized, and development-ready components.
• Author detailed user stories with precise and testable acceptance criteria.
• Develop comprehensive process flow diagrams and future-state models.
• Facilitate alignment sessions between business leaders, IT, and operational teams.
• Ensure scope clarity before development begins.
• Establish requirement traceability from concept through QA validation.
• Support leadership presentations with analysis, impact assessments, and recommendations.
• Identify scope risk, regulatory exposure, and interdependencies early.
• Lead and coordinate offshore analysts when applicable.
• Review and validate deliverables produced by offshore teams.
• Partner with QA to ensure test cases align to requirements.
• Review and sign off on QA test cases to confirm business intent is met.
• Promote structured Agile practices with documentation rigor appropriate for a regulated environment.
• Ensure requirements are audit-ready and defensible.
• Balance agility with governance discipline.
  
  

Minimum Qualifications

• Bachelor’s degree in Information Systems, Business, or related field.
• 8–12 years of Business Systems Analysis experience.
• 4 years operating at a senior/lead level with executive-facing responsibilities.
• Demonstrated ability to translate ambiguous business direction into executable requirements.
• Experience leading cross-functional workshops and stakeholder alignment sessions.
• Experience working with offshore delivery teams.
• Strong documentation discipline and traceability mindset.
  
  

Preferred Qualifications

• Master’s Degree in Computer Science, Information Systems, or other related field as well as equivalent work experience
• Healthcare experience preferred
  
  

Competencies

• Customer Focus – Gains insight into customer needs; identifies opportunities that benefit the customer; builds and delivers solutions that meet customer expectations; establishes and maintains effective customer
• Decision quality – Makes sound decisions, even in the absence of complete information; relies on a mixture of analysis, wisdom, experience, and judgment when making decisions; considers all relevant factors and uses appropriate decision-making criteria and principles; recognizes when a quick 80% solution will
• Ensures accountability – follows through on commitments and makes sure others do the same; acts with a clear sense of ownership; takes personal responsibility for decisions, actions, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; designs feedback loops into work.
• Communicates effectively – Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels; attentively listens to others; adjusts to fit the audience and the message; provides timely and helpful information to others across the organization; encourages the open expression of diverse ideas and
• Instills trust – follows through on commitments; is seen as direct and truthful; keeps confidences; practices what he/she preaches; shows consistency between words and actions.
  
  

Knowledge, Skills, And Abilities

• Executive presence — able to influence and guide senior leaders.
• Strong facilitation skills for complex cross-functional discussions.
• Exceptional written clarity — produces requirements that eliminate ambiguity.
• High emotional intelligence — capable of navigating strong personalities.
• Structured thinker — converts complexity into actionable deliverables.
• Strong risk awareness — identifies issues early and escalates appropriately.
• Balanced technical fluency and business acumen.
  
  

Physical Requirements

The physical demands listed below are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. A request for a reasonable accommodation should be made in writing and delivered to HR.

Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

All employees of the SAG-AFTRA Health Plan and SAG-Producers Pension Plan are “at will.” This means that both employees and the Plans have the right to terminate employment at any time, with or without advance notice, and with or without cause.

Notice

SAG-AFTRA Health Plans and SAG-Producer Pension Plans provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with LA county local ordinances.