Foster Family & Outreach Coordinator

SAFY is seeking a full-time Foster Family Outreach Coordinator at our Mishawaka division.

As a Foster Family & Outreach Coordinator you will be responsible for identifying, recruiting, cultivating, and guiding prospective foster parents through the inquiry, licensing, and onboarding process. Functions similarly to a high-performing business development and customer engagement position, requiring proactive outreach, relationship building, lead generation, pipeline management, customer service excellence, and goal attainment.

Who We Are

At SAFY, our mission is Preserving Families & Securing Futures. For 40 years, our work has rested on a single, radical idea – children belong in families. We believe that every child and family deserves the opportunity to reach their full potential. We are a team of 500 employees across seven states providing services such as Family Preservation & Reunification, Behavioral Health, Therapeutic Foster Care, Adoption Services and Older Youth Services so the families and children we serve can build resilience and thrive.

What You’ll Do

• Recruitment & Lead Generation
• In alignment with SAFY strategy, develop and execute strategic recruitment plans to attract qualified and high-quality foster parent candidates
• Build and maintain a robust recruitment pipeline through community outreach, networking, referrals, social media, presentations, and events approved by leadership
• Identify new recruitment opportunities and partnerships within the community, including businesses, faith-based organizations, schools, healthcare providers, and civic groups.
• Generate, track, and manage leads from initial inquiry through licensing.
• Meet or exceed established recruitment and conversion goals.
• Relationship Management
• Serve as the primary point of contact for prospective foster parents throughout the recruitment journey.
• Build trust-based relationships that encourage prospects to move forward in the licensing process.
• Conduct regular follow-up communications via phone, email, text, and in-person meetings.
• Address concerns, overcome objections, and provide information that supports informed decision-making.
• Maintain ongoing engagement with prospective and newly licensed foster parents.
• Community Engagement & Marketing
• Represent SAFY in local communities with a primary focus on lead generation
• Deliver compelling presentations to diverse targeted audiences regarding foster parenting opportunities.
• Execute targeted recruitment campaigns developed by SAFY of America Central Recruitment Division.
• Provide suggestions for social media posts to increase awareness and generate interest.
• Pipeline & Data Management
• Maintain accurate records of recruitment activities, lead status, engagement efforts, and outcomes in the organization's database
• Monitor key performance indicators such as inquiries, contacts, conversions, applications, and licensing outcomes.
• Analyze recruitment data and implement strategies to improve results.
• Prepare regular reports on recruitment performance and goal attainment.
• Foster Parent Support & Retention
• Support prospective foster parents through application and licensing requirements.
• Coordinate with internal teams to ensure timely progression through the onboarding process.
• Develop engagement initiatives that strengthen relationships with foster families and improve retention.
• Assist in planning recognition events, informational meetings, and recruitment-related activities.
  
  

• Other:
• Competencies & Behaviors
• Must be able to effectively operate in a dynamic environment with monthly deadlines and annual performance goals.
• Proficiency in Microsoft Office Suite, & customer relationship management (CRM) systems.
• Demonstrated success in meeting measurable goals, quotas, or performance targets.
• Demonstrated critical thinking skills, excellent interpersonal, persuasion, and relationship-building skills
• Strong analytical and problem-solving skills with high attention to detail.
• Effective communicator, both written and verbal
• Ability to work independently, prioritize multiple tasks, and meet deadlines.
• Collaborative team player capable of building strong working relationships.
• Proven track record of improving processes or contributing to operational efficiency.
• Reliable attendance and punctuality are essential and the ability to work flexible hours
• Professionalism and customer service orientation
• Compassionate and patient, as there is potential you will work with children of varying abilities.
• Establish and maintain a positive working relationship with all levels of SAFY staff by participating in joint meetings, and problem identification and resolution.
• Maintain a supportive and positive working relationship with youth, foster parents, referring agencies, and other SAFY stakeholders.
• Attend relevant in-house and external seminars, training, conferences and workshops to develop and enhance knowledge in the designated area as well as achieve relevant education hours per year to enhance professional and job-related skills.
• Strong organization skills, strong attention to details, accuracy and ability to prioritize workload
• Valid driver's license, reliable transportation, and ability to travel within assigned service areas.
• Other duties as assigned.
  

Qualifications

• Bachelor’s degree in business, marketing, communications, public relations, or a related field preferred.
• Minimum of two years of experience in sales, recruitment, business development, customer service, marketing, admissions, fundraising, community outreach, or a related field.
• Experience in consultative sales, recruitment, admissions, business development, or fundraising. (Lead Generation, Consultative selling, relationship management, prospect cultivation, persuasion/influence, goal achievement, pipeline management, customer service excellence, networking and business development etc.)
• Knowledge of community engagement and marketing strategies.
• Bilingual skills a plus.
  
  

What We Offer

• Targeted hiring range: $55,000 - $75,000
• Compensation is commensurate with transferable experience, education and licensure of candidate, location of the position, along with internal equity and budgeted amount for the role.
• Comprehensive benefit plan options including Medical, Dental, Vision, Disability, Life Insurance, Flexible Spending and Health Savings account options to meet your needs
• 401(k) Retirement plan with company match
• 10 paid holidays per year 3 float holidays, generous sick & vacation time and an additional day off for your birthday
• All regular full and part time staff are eligible for quarterly and/or annual bonuses
• Tuition Reimbursement up to $5,000 each year
• CEU Reimbursement up to $1,000 each year
• On demand access to earned wages through Zayzoom
• Gain leadership skills, develop your clinical expertise, or earn CEUs with access to over 1,000 courses on our learning platform or through our talented in-house training department
• Clinical Supervision Reimbursement up to $300 per month
• Employee Assistance Program with 6 free visits per year
• First Stop Health – A virtual Healthcare benefit
• Free Financial Advisor Services
• Support Services for alternative Health Insurance and benefit credit reimbursement options
• Employee and Foster Parent Referral bonus program
• Leave donation program
• Adoption Assistance
• Mileage reimbursement
• Your choice of company paid cell phone or phone stipend
  

SAFY is proud to be an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. SAFY does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, arrest record, conviction record, or any other personal characteristic protected by applicable law. This policy covers all programs, services, policies, and procedures of SAFY, including recruiting, hiring, training, promotion, and administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations.