What are the responsibilities and job description for the Program Manager position at Safran?
1. Job purpose
The Program Manager works in cooperation with other program managers in a consistent program team lead by a Senior Program Manager. The Senior Program Manager allocates the management of one of the programs in her/his scope to the program manager.
The Program Manager role is to lead all the stakeholders to ensure customer satisfaction and economic performance of a program while monitoring and mastering risk level. The Program Manager is in charge of conducting program activities in consistency with the Safran Program management referential: PROMPT, ONE Safran and associate Group Procedure (GRP-0203, GRP-0204, GRP-0206, GRP-0207, GRP-0208, GRP-0209, GRP-0210, GRP-0289).
2. Dimensions
On behalf of a Senior Program Manager, the Program Manager is accountable for achieving program objectives on a program from contract awards (S3 milestone) to retrieve from service (S12 milestone). This requires to ensure the global coordination of all the activities to
§ Deliver expected program figures as define in Medium Term Plan (MTP)
§ Ensure consistency with customer expectation
§ Limit risk exposure generated by program activities to an acceptable level
During Bid and proposals phase (S1 to S2 milestone), validates RC and NRC estimates and associate assumption to ensure the delivery of a sound business case at S3.
During R&T phase (S0), coordinates an R&T program, associated schedule, milestones and budget.
The Program Manager works closely with sales and marketing to develop sound technology roadmaps and a channel to market. As the R&T activities fall outside formal development process, the Program Manager develops and applies appropriate management plan inspired but not strictly conform to PROMPT during R&T phase. The Program Manager is in charge of managing Technology Readiness Level and Manufacturing Readiness Level during R&T phase.
The order of magnitude for is role are:
· A yearly budget between 1 and 5 M$
· A yearly revenue between 1 and 10 M$
· Direct contact with one primary customer
· Management of activities evolving multiple countries
· Management of complex development
3. Principal accountabilities
> Manage operationally customer satisfaction, profitability of business plan and control risk level on a program
> Ensure application program process a program
> Participate to construction and approval of business plan during bid phase (S1 to S2)
> Build program level MTP
> Monitor program performance on a program
> Ensure program reporting (internal and external) on a program
> Ensure efficient steering of a program
> Ensure deployment of efficient corrective action in case of drift on a program
> Organize program reviews (and PROMPT milestone for program in development and in service)
> Support Program audit on a program
> Participate to program improvement process
4. Key performance measures
1) Compliance with MTP figures in term of program yearly revenue and program yearly budget
2) Less than 10% of red score card during customer satisfaction (criteria are OTD, OQD, TTGF, adherence to customer schedule)
3) PROMPT Milestones on time
5. Knowledge, skills and experience
Education / Experience:
• Bachelor’s degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
• Strong track record with proven experience, including experience leading cross-functional teams is essential
• Experience of working in a matrix organization.
• Experience within an Engineering environment is strongly preferred
• Aerospace and/ or defense program management experience strongly preferred
• Training and experience in applying Program Management standards and tools to a business. (Program planning, monitoring and control, integrated program management and risk management).
• Must understand constrain of operation activities (order fulfilment process, Turn Around Time, procurement cycle, learning curve, efficiency, production burden, cost escalation )
Skills:
• Leadership Skills strong leadership along with the ability to interface with cross-functional disciplines; using strong interpersonal skills to drive tasks to completion
· Project/program management: Fully understand the project management methodology (management of costs, deadlines, quality, etc.)
• Emotional Skills: Self-motivated with problem solving and decision making skills. Emotionally resilient and able to work effectively against demanding targets in a complex, multi-disciplined environment
• Negotiation Skills: Ability to conduct negotiations internally or externally with customers, partners, competitors, etc. and reach consensus, in line with program objectives
• Customer Management: Ability to establish a relationship of trust with program customers. Experience of converging the needs of all parties in the form of shared and mutually acceptable solutions.
• Autonomy: Ability to manage team, organize activity and take decision without supervision
• Delegation: Ability to create confidence with their team and empower the team to manage programs
• Communication: Ability to deliver a synthetic and clear communication in a respectful manner.
6. Key relationships
· Report hierarchically and functionally to Senior Program Manager
· Interface with leaders of other organizations within the company
Program Managers have the delegation of a Senior Program Manager to coordinate activities and decide orientation on a program.
Program Manager Work within the matrix with function leaders to ensure alignment of Program activity, interact with the functions of: Sales and Marketing, Finance, Engineering, Industrialization, Purchasing & Supply chain, Production, Quality Aftermarket Support and Services.
Program Manager coordinates with other Programs managers to have a consistent approach towards customers.
7. Decision Making Authority
The Program Manager has authority on
· Tactical management of customer
· Budget allocated to the program