What are the responsibilities and job description for the Customer Service Representative 2 position at Safran Cabin?
POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success. For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.
We trust our employees to bring bold ideas to build the future of aerospace together, contributing to our ranking by TIME as the leading Aerospace & Defense company on the 2023 World's Best Companies list (#59 on the full list). Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that."
In the role of Customer Service Representative 2 you'll play a pivotal part on our Customer Service team. The Customer Service Representative requires a high level of internal customer engagement, plus the capability to coordinate successful integrated product offerings. The Customer Service Representative works in coordinating, supporting and improving the commercial process and positively influence customer happiness. The Customer Service Representative is responsible for coordinating day to day activity for customer requests, processes customer orders and quotes, and maintains front line communication with the customers.
This position contributes to our vision by:
1. Ensure sales orders are processed accurately and entered within a timely manner using company ERP system
2. Partner with the Integrated Project Team (IPT) to ensure customer orders are processed correctly
3. Validate entered order information by checking against customer purchase orders
4. Maintain a Purchase Order (PO) entry tracker to provide visibility to the Contracts and Accounting teams
5. Review aging report weekly, provide updates to the Accounts Receivable department regarding past dues accounts
6. Fulfill a coordinating role between the customer and all relevant internal stakeholders (sales, engineering/PD, qualification/certification, finance) that potentially have impact on the customer satisfaction
7. Coordinate order and shipping related matters with production, planning, shipping and responsible stakeholders
8. Coordinate customer complaint handling in cooperation with the department manager
9. Educate internal customers and departments on customer characteristics in order to improve sales and profitability
10. Proactively approach Safran customers to improve relationship
Qualifications:
At Safran Cabin, diversity & inclusion is a source of richness that adds quality of life, performance, and innovation. We welcome diverse contributions and provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws. We seek service-oriented team players with strong interpersonal skills and a positive attitude, adaptable to our innovative and evolving environment. Across all team members, we are looking for the following attributes: · Team oriented · Process focused · Open & honest communication · Quality minded · Ability to persevere and honor commitments · Recognizes success · Executes with urgency · Creates solutions · Customer focused in everything we do Qualifications: Education: High school diploma required; Bachelor's degree preferred Experience: 4-5 years of data entry and customer service experience Computer: Intermediate skills in Microsoft Excel, PowerPoint, and Word. Knowledge and understanding of basic ERP/MRP functions and applications is preferred. Other Skills: High attention to detail with a demonstrated ability to meet deadlines. Excellent problem solving and organizational skills. Works well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment. Exceptional verbal and written communication skills. Ability to manage multiple priorities and work cross-functionally. Strong prioritizing and multi-tasking skills to work within tight deadlines Description: Mid/Intermediate-Level position within job role.