Client Fit/Quality Specialist and Atelier Coordinator

Company Description

Safiyaa, founded in 2011 by Daniela Karnuts, is a demi-couture brand known for its sharp tailoring, luxurious fabrics, and commitment to empowering women. With ateliers in London, New York, and Istanbul, the brand specializes in creating bespoke, made-to-order pieces crafted by skilled artisans. Safiyaa’s collections are celebrated for their modern elegance and versatility, worn by influential figures such as Michelle Obama and Meghan Markle. The company blends traditional craftsmanship with innovative technology, aiming to provide a sustainable and customer-focused fashion experience. As a family-owned, independent brand, Safiyaa continues to expand globally while upholding its core values of responsibility, transparency, and integrity.

Role Description

This is a full-time, on-site role located in New York, NY, for a Client Fit/Quality Specialist and Atelier Coordinator. In this role, you will be responsible for maintaining high standards of client satisfaction by ensuring impeccable garment fit and quality.

Responsibilities include facilitating client fittings, collaborating with the atelier team for garment alterations, overseeing production schedules, and ensuring timely delivery.

The Client Fit & Quality Specialist plays a pivotal role in ensuring that our remote

ecommerce, and local clients enjoy a seamless, outstanding experience.

- Conducting virtual and in-person fittings,

- Sourcing and training local tailors

- Collaborating closely with internal teams to enhance our overall service quality.

Additionally, you will lead initiatives to improve customization guidelines feedback,

made-to-measure guideline feedback, block pin guidelines and the measurement of finished

garments to minimize issues and ensure a consistently premium product.

Key Responsibilities:

• Client Engagement & Fittings:
• Assist during in-person fitting - helping provide technical advice, take
• measurements and pinning documenting any alterations needed.
• Advise the sales team on customization possibilities and pricing.
• Conduct virtual fittings using video conferencing tools to capture accurate
• measurements and provide personalized fitting/ alteration advice for
• remote and ecommerce clients.
• Assist clients with exchanges, styling guidance, or fit-related queries to
• Ensure satisfaction with their bespoke garments.
• Travel to client locations to perform in-person fittings and consultations,
• delivering a hands-on, premium service experience.

• Coordinating Alterations in Ateliers
• Travel to Safiyaa showroom locations and client locations to perform

in-person fittings and consultations, delivering a hands-on, premium

service experience.

• Ensure that all alterations from the fittings are filtered through the

machinists according to their strengths.

• Work closely with the atelier assistant to ensure these are completed on

time.

• Quality control the garments and ensure that the alterations are done

correctly and according to the notes.

• Liaison & Collaboration:
• Act as a point of contact between clients, ateliers, made-to-measure

teams, and sales teams to ensure smooth communication and timely

resolution of any fit or alteration issues.

• Facilitate the flow of client feedback to continuously improve our products

and service offerings.

• Quality & Process Improvement:
• Suggest initiatives to refine our customisation standards based on real

time findings, ensuring that every piece meets our luxury quality

benchmarks.

• Work with QA to update customization and made-to-measure guidelines

to ensure consistency across all client interactions.

• Documentation & Reporting:
• Maintain comprehensive records of client interactions, measurement

data, feedback, and fitting sessions (both virtual and in-person).

• Generate regular reports to monitor client satisfaction, quality

improvements, and training outcomes, using insights to drive further

service enhancements.

Qualifications:

• At least 3 years in experience within production, alteration, garment tech
• Proven experience in a client-facing role, preferably within luxury fashion involving

bespoke tailoring.

• Excellent communication and interpersonal skills, with the ability to build trust and

rapport with clients, local partners, and internal teams.

• Strong problem-solving skills and meticulous attention to detail, especially

regarding fit and quality standards.

• Willingness and ability to travel to client locations and service centers as required.
• Experience in sourcing or training external service partners (e.g. tailors) and

leading quality improvement initiatives is highly desirable.

• Familiarity with CRM systems and quality management tools is an advantage.

Preferred Skills:

• Background in training or managing teams, particularly in fashion, tailoring, or

quality control.

• A proactive, solution-oriented mindset with the ability to adapt quickly to new

challenges.

• A passion for luxury fashion with an eye for detail in tailoring, fit, and quality

standards.

What We Offer:

• A collaborative, innovative work environment that values creativity and exceptional

service quality.

• Opportunities for professional growth and development within a premium, luxury

brand.

• The chance to shape and enhance the future of bespoke tailoring and quality

assurance through both digital and in-person engagements.