DRIVER SERVICES BRANCH MANAGER 1 - 09192025-71479

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, SUMNER COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/safety/documents/MemoHiringProcessDuration.pdf

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of customer service work. Additional coursework at an accredited college or university may be substituted for one year of the required experience.

Necessary Special Qualifications: Applicants for this class must:

• Complete a background clearance application which includes releasing all records involving any criminal history and completing a fingerprint-based and name-based criminal history records check
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction of any Permanent disqualifying criminal offense listed in section 1572.103(a) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
• Never have been convicted or found not guilty by reason of insanity in a civilian or military jurisdiction within the 7 years preceding the date of application of any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
• Not have been released from incarceration within the 5 years preceding the date of application for any Interim disqualifying criminal offense listed in section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
• Not be under want or warrant for a felony listed in section 1572.103(a) or section 1572.103(b) of the Code of Federal Regulations (CFR) - Title 49 (disqualifying offenses);
• Possess a valid motor vehicle operator's license or be able to obtain one prior to appointment.

Overview

Under general supervision, is responsible for supervising a team of examiners working at a small or express Driver Services Center. An employee in this class supervises and may participate in the administration of vision, written, and skills tests to driver's license applicants, the determination of applicant qualifications to receive a driver's license, the collection and processing of fees, and the issuance of temporary licenses at a small or express center. This classification differs from a Driver Services Branch Manager 2 in that the latter oversees a Driver Services Center with a larger volume. An incumbent of this class oversees a Driver Services Center of lesser volume and may act as an assistant manager at a larger Driver Services Center.

Responsibilities

• Provides supervision to staff working at a Driver Services Center. Discusses and resolves job performance issues, evaluate employee performance, provide training, and guide employees in handling complex problems. Prepares work schedules and duty assignments and makes recommendations on employment, retention, promotion, dismissal, and other personnel actions.
• Supervises the administration of driving tests (vision, written, and road) and ensures applicants' qualifications for various commercial and non-commercial licenses to operate various motor vehicles. Supervises collection of appropriate fees and identifying documents (e.g., social security card, proof of residence, current driver's license, USDOT medical card) and verification of their legitimacy.
• Addresses customer complaints and questions and checks to ensure that appropriate changes were made to resolve them. Forwards complaints from the public and/or staff to the Office of Professional Accountability as required.
• Maintains records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
• Supervises office operations, including data entry, inventory management, and equipment maintenance. Prepares bank deposits and take deposits to bank. Arranges for purchase or repair of furnishings or equipment.
• Resolves customer complaints, ensures adherence to procedures, and makes staffing and procedural recommendations to management.
• Coordinates with other departments and ensures effective communication of Department of Safety and Homeland Security policies and procedures to staff and the public.
• Advises the public on licensing laws, procedures, and responsibilities, and maintains contact with applicants and the public to explain motor vehicle operation laws.

Competencies (KSA's)

Competencies:

• Customer Focus
• Decision Quality
• Instills Trust
• Builds Effective Teams
• Manages Conflict

Knowledge:

• Clerical
• Customer and Personal Service
• English Language
• Personnel and Human Resources
• Administration and Management

Skills:

• Active Learning and Listening
• Critical Thinking
• Coordination
• Social Perceptiveness
• Instructing

Abilities:

• Deductive Reasoning
• Written Comprehension
• Speech Recognition
• Perceptual Speed
• Number Facility

Tools & Equipment

• Computerized Cashier System
• Standard Office Equipment
• Digital Camera
• Motor Vehicles
• Computer Testing System

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.