What are the responsibilities and job description for the Customer Service Representative (Sales) position at Safety Test & Equipment Co Inc?
SafetyTest and Equipment, a nationwide Power utility tooling and PPE provider, is actively seeking a highly motivated and reliable individual to join our sales team as a Customer Service Representative focused on assisting customers and Outside sales team.
This full-time position requires a dedicated individual who possesses excellent communication skills, resilience, & drive to help our sales team succeed. The successful candidate will embody a positive attitude, take pride in their work, and be an integral part of our sales force.
As a Representative - Customer Service, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.