Client Engagement Analyst

At Safety National, we don't just offer jobs - we build careers with purpose! Since 1942, we've been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success-both personally and professionally. Ready to grow with us? Apply today!

Follow this link to view all of our available careers and apply: https://www.safetynational.com/careers-page/

This opportunity is in the Client Engagement department

The Client Engagement Department engages internally with our business stakeholders and externally with our brokers, policyholders and TPA clients. We work to drive strategic partnerships, enhance client relationships, and optimize account management strategies. This group is instrumental in expanding our market presence, strengthening client retention, and fostering long-term business relationships that contribute to revenue growth and operational excellence focused on the voice of the customer.

Role Description:

Imagine a role where your analytical mindset helps shape and strengthen long-term relationships with Safety National's clients. As a Client Engagement Analyst, you'll serve as the bridge between data and strategy-leveraging engagement metrics, feedback, and performance insights to drive proactive service enhancements and business growth. You'll create dashboards and scorecards to monitor client health, identify retention risks, and uncover expansion opportunities. You'll work closely with internal partners and Client Engagement Managers to design customer success strategies and refine the client journey across its lifecycle. This is your chance to help transform our engagement model through storytelling with data, guiding strategic decisions that elevate client experiences and deliver measurable value.

Qualifications:

Education:

• Bachelor's degree in Business, Risk Management, Insurance, Analytics, or a related field.

Required Qualifications:

• This position allows for a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office, located at 1832 Schuetz Rd. Saint Louis, MO. All employees are required to submit work from home requests and follow our Work From Home policy, which will be provided to all candidates selected to interview.
• 3 or more years of experience in client engagement, account servicing, analytics, or underwriting support within commercial insurance or related industries.
• Strong understanding of insurance policy structures, client lifecycle management, and commercial lines of business.
• Excellent analytical, problem-solving, and communication skills with the ability to translate complex data into actionable recommendations.
• Experience with commercial P&C, workers' compensation, or excess casualty products.

Preferred Qualifications:

• Proficiency in analytics and visualization tools (Power BI, Tableau, or Excel) and CRM systems (Salesforce preferred).
• Familiarity with claims analytics, loss run interpretation, or retention modeling.
• Understanding of customer success frameworks and engagement scoring methodologies.
• Prior experience in data automation, SQL querying, or CRM reporting integration.
• Insurance industry certifications such as CPCU, ARM, AINS, or AIS preferred.

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

Total Rewards That Put Employees First

In our vision to be First with Co-Workers, compensation that includes base salary, holiday bonus, and incentive awards is only a small portion of the comprehensive total rewards package we offer. Our total rewards approach recognizes and rewards the time, talents, efforts, and results of our valued employees. Highlights of our exceptional benefits include generous health, dental, and vision coverage, health savings accounts, a 401(k)-retirement savings match and an annual profit sharing contribution. We proudly offer family forming benefits for adoption, fertility, and surrogacy, generous paid time off and paid holidays, paid parental and caregiver leave, a hybrid work environment, and company-paid life insurance and disability. To support employees in their career journeys, we provide professional growth and development opportunities in addition to employee recognition and well-being programs. Apply today to learn more.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target base salary range for this position is $66,000 to $84,500. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, experience and geographic location.

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