Claims Training Manager

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• Medical and dental insurance

• 100% matching 401(k) retirement plan

• 100% tuition reimbursement

• Free on-site fitness center

• Complimentary coffee and breakfast service

• …and much more!

Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.

The Claims Manager, Training is responsible for designing, implementing, and managing comprehensive training programs for new and existing Claims staff. This role oversees onboarding, ongoing skill development, and training effectiveness to ensure that all team members understand and consistently follow established claims procedures. The manager will collaborate closely with Claims leadership to identify training needs, support operational goals, and enhance overall department performance.

Duties and Responsibilities

• Partner with Claims leadership to assess individual and department-wide training needs and establish clear training expectations.

• Develop, deliver, and manage training in in-person, virtual, hybrid, and self-paced formats for all Claims staff.

• Create new training content across multiple media types, leveraging technology to enhance learning and engagement.

• Maintain and update existing training modules to ensure accuracy, relevance, and alignment with current procedures.

• Oversee training, coaching, and performance tracking for new Claims Adjuster Trainees during their initial training period.

• Design and administer testing, assessments, and other evaluation tools to measure training effectiveness.

• Coordinate training opportunities with external vendors and leverage supplemental resources when needed.

• Maintain detailed and organized records of training sessions, participants, performance outcomes, and documentation.

• Research and recommend new training methods, tools, and opportunities to Senior Claims Management.

• Maintain professional knowledge of insurance industry trends, claim processes, and evolving training technologies.

• Perform additional responsibilities as assigned.

Qualifications

• Previous experience training, coaching, and developing staff.
• Bachelor’s degree required.
• Minimum of 5 years of claims experience.
• Prior management or supervisory experience preferred.
• AIC or CPCU designation

Salary : $85,000 - $100,000