Claims Trainer

Description

Summary: Develops, administers, and coordinates effective internal and external trainings for existing Claims staff.

Duties:

• Works closely with all Claims areas to ensure training meets expectations.
• Develops and administers in-person, hybrid, and remote format trainings to existing claims staff to improve performance and ensure adherence to procedures.  
• Develops new training content across multiple media types and formats that utilize all available technologies and engage the trainees in learning.
• Updates existing training content.
• Coordinates trainings with outside vendors and leverages external training sources.
• Develops quantitative before and after measurements to assess training effectiveness.
• Maintains detailed records of trainings, trainees, and results.    
• Researches and recommends new training opportunities to Senior Claims Management.  
• Contributes to the protection of the company’s legal and financial interests by staying abreast of pertinent statutory, regulatory, and industry activities and ensuring compliance.
• Initiates and maintains development of own professional knowledge while keeping abreast of insurance industry changes, trends with claims, and new training technologies.
• Performs other activities as required.

Qualifications

Qualifications: 

• Ability to effectively extract technical knowledge from subject matter experts.
• Excellent knowledge of ClaimCenter and other technologies used in Claims.
• Expert level knowledge of claims policies and procedures in at least one functional Claims area.
• Excellent verbal and written communication & organizational skills.
• Experienced with delivering oral presentations in front of large and small groups both in-person and in other formats.
• Knowledge of appropriate training methodologies to accommodate a variety of adult learning styles.
• Bachelor’s Degree required.
• Minimum of 5 years of claims experience.
• Professional training designations or willingness to obtain a plus.