Associate Billing Analyst

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• Medical and dental insurance

• 100% matching 401(k) retirement plan

• 100% tuition reimbursement

• Free on-site fitness center

• Complimentary coffee and breakfast service

• …and much more!

Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.

The Associate Billing Analyst provides indirect support to Safety’s customers, the independent insurance agents and their insureds, and provides direct support to the Premium Accounting team related to payments and bill accounts

Responsibilities:

• Handles a large volume of calls by routing to the appropriate department
• Practices effective listening skills, patience, and empathy to provide the best possible service experience to our callers
• Provides accurate information and assists customers with general inquiries regarding billing and payment matters
• Documents a summary of all billing related inquiries in the company's billing system
• Performs basic maintenance to bill accounts as identified through reports or when communicating with insureds, agents, or Safety's internal staff
• Recognizes when a call needs to be escalated and adheres to the established procedures when transferring callers to the appropriate billing team member
• Perform other duties and/or projects as needed or required.

Qualifications:

• College degree preferred. Equivalent work experience will be considered in lieu of a degree
• Interest in learning about billing, payments, and insurance
• Reliable and a proven hard worker
• Exceptional communication and interpersonal skills
• Bilingual in Spanish or Portuguese is a plus

Salary : $53,000 - $55,000