Agency Director

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off 14 paid holidays per year
• Health insurance (medical, dental, vision)
• Annual 401(k) Employer Contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.

Summary:

The Director of Agency Operations is responsible for directing, planning, and controlling the activities of Safety's insurance agencies.

Liaison between corporate strategy and day-to-day operations of multiple agency locations. Participants in strategic planning, managing agency leadership team, policy formulation, budget preparation, and daily problem solving.

Duties:

• Strategically plans and manages agency operations that comply with long-term goals.
• Oversees organizational financial performance, including budgets forecasts.
• Effectively manages agency team and sales producers to achieve production/retention/profitability goals and operations and financial efficiency.
• Assesses and monitors future opportunities for agency expansion.
• Coordinates with home office to improve Safety's Service Center offerings and provide industry best practices.
• Ensures proper internal controls are designed, maintained, and documented.
• Establish operational targets, best practices, and training programs that support service, quality and efficiency standards.
• Analyzes operations and develops key performance criteria and standards to monitor and manage employee performance.
• Work closely with management team to develop skills and further educational opportunities for employees.
• Monitor and evaluate industry and regulatory developments.

Qualifications:

• 10 years of agency management experience
• College degree of MBA preferred
• CPCU preferred
• In depth knowledge of independent agent marketplace
• Excellent communication and interpersonal skills with the ability to collaborate with other groups within the organization