Bilingual Spanish Program Staff 1

Position Description:

At Safety Center, we strive to be recognized as one of Nation's Best Places to Work We will be known as the Premier Provider of Safety Training and Education. Safety Centers workplace culture will be guided by our C.A.R.E. Philosophy of CREATING AWESOME REAL-TIME EXPERIENCES for our customers and colleagues, by leading with our guiding principles, or our Game Plan:

o We bring extraordinary ENERGY to everything we do

o We COLLABORATE with those that execute with excellence

o We INSPIRE others to become the best version of themselves

o We CELEBRATE the success of our colleagues, clients and partners.

o We place a priority on clear and inclusive COMMUNICATION

o We take pride in identifying CREATIVE solutions

o We enjoy living with a Customer-centric mindset, ready to serve our customers and colleagues.

o We live a Kaizen lifestyle, dedicated to continuous improvement.

o We demonstrate R.E.S.P.E.C.T. for others in every way, every day

o We focus on earning TRUST and being a trusted resource.

In addition to the benefits of working in an excellent environment alongside awesome teammates, Safety Center is pleased to offer our eligible employees a wide range of benefits that include:

• Paid vacation
• Sick leave
• Paid holidays
• 401k program
• Health, dental, vision
• Life and long-term disability insurance
• Flexible spending accounts.

Program Staff 1 (Bilingual Spanish Administrative Assistant)

Job Summary: The Bilingual Program Staff I is an essential member of the team supporting Safety Centers DUI program.

The Bilingual Program Staff I performs a variety of assigned clerical duties to help create positive client experiences from enrollment through to class completion by connecting clients with appropriate programs and resources.

Essential Duties and Responsibilities include the following:

• Compile and maintain all records of business transactions and office activities related to the daily operation of the department.
• Identify client needs, enroll them in the appropriate program and process payments per company procedures.
• Set up client programs and payment schedules and prepare DL107 and proof of enrollment certificates.
• Track client attendance and process completion certificates or provide appropriate notification to the courts as required for non-compliance.
• Provide timely information in response to phone and mail inquiries about DUI programs to ensure positive customer experiences.
• Display courtesy and empathy in difficult and emotional customer situations.
• Other duties as required to meet the needs of our clients, our employees and Safety Center as a whole.
• Program Staff members may be designated to a specific department (e.g., call center, attendance, completions, intake) for their primary duties and responsibilities. However, it is essential for them to undergo cross-training in all departments and remain adaptable to perform tasks as assigned, to address evolving business requirements.
• Regular, predictable attendance is required
• Ability to get along and work effectively with others

Requirements of Successful Candidates:

• High school diploma or general education degree (GED)
• Less than 1-year experience in an office environment
• Less than 1-year of administrative support experience for a DUI program
• Bilingual (Spanish) Speak, read and write
• Excellent, predictable attendance
• Experience using internet software, including Zoom and video conferencing technology, intermediate in MS Office suite
• Knowledge of basic office equipment should include: Internet and email, copy and fax machines, postage meter and telephone

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual team members with demonstrated fluency in all levels of communication (speaking, writing, reading) in English and a second language that benefits the clients and organization (current needs are Spanish or Russian languages) may be eligible for an additional $500 annual bonus award.

Job Type: Full-Time

Hours: M-Th 8:30 to 5:30 Fri- 8am to 5pm

Salary : $40,000 - $70,000