Commercial Service Tech - Security and Access Control

Commercial Service Technician

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation!

Job Summary: At SafeTouch Security, our Commercial Security Systems Service Technicians are responsible for repairing, maintaining, and installing security systems in commercial properties. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing top-notch customer service.

Duties and Responsibilities:

• Maintain or repair commercial security systems, including access control, CCTV, gate systems, and other related technologies.
• Communicate effectively with clients to understand their security needs, provide recommendations, and explain system functionalities and features.
• Perform routine maintenance and inspections on security systems to ensure optimal performance and compliance with safety regulations.
• Diagnose and resolve issues with security systems, providing timely and effective solutions to minimize downtime for clients.
• Provide technical support and training to clients on system operations and functionalities.
• Ensure proper placement and neat wiring of security devices, cameras, sensors, and control panels in compliance with industry standards and client specifications.
• Operate equipment and tools to cut and saw concrete for pavement projects.
• Perform drilling and digging tasks as required for site preparation.
• Mix construction materials to proper specifications for use on job sites.
• Excavate trenches for utilities or structural foundations.
• Backfill and compact trenches and excavations to ensure site stability.
• Maintain all required documentation, including service reports, work orders, and system diagrams of service calls, repairs, and inspections per company policies.
• Work closely with other technicians, departments, and vendors to ensure customer satisfaction.
• Keep an organized inventory of tools, equipment, and parts, ensuring necessary supplies are on hand for each job.
• Stay current with emerging technologies and industry best practices to enhance service delivery.
• Provide exceptional customer service by responding to inquiries, addressing concerns, and maintaining professional communication.
• Coordinate with other departments to ensure seamless operations.
• Follow safety procedures and keep the job site clean, organized, and hazard-free, including thorough clean-up at the end of each project and workday.
• Participate in an on-call rotation.
• Other duties as business needs require.

Requirements:

• High school diploma or equivalent; technical certification in security systems or related preferred.
• Adept in installing and servicing electronic security, including access control, low voltage, or electrical systems.
• Strong knowledge of electronic systems, networking, wiring, and troubleshooting techniques.
• Experience operating hand tools, power equipment, and heavy machinery.
• Sound familiarity with electrical codes and regulations.
• Skilled with Microsoft Office Suite.
• Excellent communication and customer service skills.
• Work independently and as part of a team.
• Pass drug screening and background requirements.
• Valid driver's license and insurance-approved driving record. Maintain compliance with SafeTouch’s fleet driving policy.
• Bilingual is a plus.

Physical Requirements:

• Work indoors and outdoors in varying weather conditions, including attics, crawl spaces, and roofs.
• Stand, walk, or remain seated at a desk for extended periods.
• Move equipment and materials up to 50 pounds.
• Observe details at close range.
• Handle products, take notes, operate technology, and present information.
• Read documents and presentations using electronic devices and hard copy materials while interacting with others.
• Exchange accurate information in person, over the phone, in writing, and electronically.
• Communicate clearly and articulately for presentations and interpersonal interactions so others will understand.
• May be exposed to loud noise.
• Drive to work, client sites, and as business needs require.
• Navigate uneven or slippery surfaces or both.
• Safely ascend and descend stairs and ladders as needed.
• Bend, kneel, crouch, and reach for extended periods.
• Adequate vision, hearing, and manual dexterity to safely operate hand tools, power equipment, and heavy machinery.
• Perform physically demanding tasks such as digging and sawing.

Job Type: Full-time, non-exempt

Work/Base Location: Tampa II

Work Hours/Availability: 7:00 AM to 4:00 PM Monday through Friday. Overtime as business needs require. Participate in an on-call rotation, with a $75 stipend per on-call period.

Travel: 25 – 30%, including some potential overnight stays.

Pay Range: $28 – $35 per hour (commensurate with experience)

Incentives: Yes

Benefits:

• Competitive pay with quarterly incentive opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and career growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

SafeTouch is a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the National Association of Investment Companies (NAIC).

Other keywords: CCTV cameras, VMS, alarms, intrusion systems, electronic locks, point sensors, and signaling devices.