IT Technical Support Specialist I

Job Title: IT Technical Support Specialist I

Location: Lehi, UT

Job Description: We are seeking an IT Technical Support Specialist Tier I to join our team in Lehi, UT. This is an in-office HelpDesk position. The ideal candidate will possess some experienced technical knowledge and troubleshooting skills.

Responsibilities:

1. Tier 1 with support for end users throughout the enterprise by analyzing, troubleshooting, and resolving basic technical issues (software, hardware, and network processes) using a logical and systematic approach. Assistance is a mixture of in-office and remote support.
2. Troubleshoot software stack and assist employees with technological needs so they can function.
3. Deploy software and hardware as needed.
4. Monitor and respond to system alerts and notifications to identify and resolve potential issues.
5. Perform installation, troubleshooting, and support for desktop and laptop computers. OSes include Windows 11, macOS and Linux.
6. Perform preventative maintenance, including patching, checking, and maintenance of workstations, printers, and peripherals.
7. Develop how-to documentation for frequently asked questions.
8. Provide after-hours on-call every few weeks, according to a schedule. This will include being the person that the primary on-call agent can escalate to as needed.

Requirements:

1. One or more year(s) of experience in IT systems or network administration. Equivalent experience may be considered in lieu of formal education.
2. Personable and effective customer service attitude with active listening skills.
3. Strong interpersonal skills and ability to work effectively in a team environment.
4. Attention to detail with the ability to consistently follow through on given tasks.
5. Effective communication skills, both verbal and written, with the ability to communicate with individuals at all levels of the organization.
6. Experience with Microsoft 365 suite. MS Azure, and MS Active Directory Domain Services.
7. Knowledgeable in LAN, WLAN, VLAN, TCP/IP, DHCP, DNS protocols, and VPN network technologies.
8. Knowledge of Salesforce CRM. User administration, error troubleshooting.

If you are looking for an exciting opportunity to further develop your skills in IT, we encourage you to apply for this position.