Operations Manager

SafeSplash Swim Schools is looking for a hands-on, customer-focused Operations Manager to lead the daily operations of one of our hosted swim school locations. This role is responsible for delivering exceptional customer experiences, developing a high-performing team, managing the swim school schedule, and driving enrollment growth through strong local engagement.

The ideal candidate is an agile and empathetic leader who thrives in fast-paced environments, enjoys working with families and children, and is passionate about building strong teams that make a lasting impact in their community.

Benefits

• Paid Training

• Daily Pay available

• SafeSplash® Brands Curriculum Certification

• Bonuses Opportunities

• Flexible Hours

• Free Swim Lessons for immediate family of employees

• Career Growth

• Health Benefits (30 hours per week)

• Paid time off (30 hours per week)

• Wealth Benefits (30 hours per week)
  
  

Responsibilities:

Daily Operations

• Oversee all daily functions of the hosted swim school location, ensuring efficient, safe, and consistent execution of swim lessons.

• Maintain high standards of cleanliness, safety, and adherence to brand and hosted partner protocols.

• Serve as the on-site leader during operational hours, resolving customer concerns and supporting staff in real-time.

• Manage class schedules, instructor assignments, and substitutions to ensure smooth daily flow and strong student progress.

• Promote a safety culture for our team, students, and parents by consistently executing the quality assurance and brand standards and responding accordingly.

• Effective use of labor to maximize utilization and class mix.

• Monitor expenses while balancing the brand standards and financial outcomes.

• Implement cost-saving measures without compromising the quality of the services or the brand.

Hiring, Training & Development

• Recruit, hire, and onboard high-quality swim instructors and support staff.

• Deliver initial and ongoing training using the SafeSplash® Curriculum and safety standards.

• Create a supportive environment that fosters employee engagement, accountability, and performance.

• Provide regular coaching, feedback, and recognition to develop individual and team capabilities.

Customer Experience & Enrollment Growth

• Build authentic relationships with customers and children to foster loyalty and retention.

• Ensure timely and proactive communication with parents about progress, class changes, and feedback.

• Execute local strategies to drive word-of-mouth and enrollment, including collecting reviews, engaging in community outreach, and responding to inquiries.

• Monitor and improve customer satisfaction metrics (NPS) through personalized service and responsiveness.

Product & Partner Experience

• Ensure high-quality execution of the swim lesson product, including curriculum adherence, student progression, and class consistency.

• Collaborate with the hosted facility partner to ensure operational alignment, scheduling coordination, and mutual satisfaction.

• Serve as the point of contact for partner relations, addressing facility concerns and maintaining a strong professional relationship.

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Job Type

• Full-time

• Pay: Based on experience, location and volume impacts

• Weekdays, Weeknights and Weekends required

• 40 hours a week (typically 40 hours a week; seasonality can impact this)

• Work Location: On-site

Requirements

• 1-3 years of management experience leading teams. (15 employees)

• High school diploma or equivalent required; a bachelor’s degree in recreation, sports management, business administration, or a related field is preferred.

• Strong written and verbal communication skills.

• Ability to multi-task in a fast-paced environment while being agile and taking initiative.

• Strong critical thinking skills and proactive approach to problem-solving.

• Must be able to lift 30 lbs. and be on your feet for long periods.

• CPR, First Aid, and AED certifications are required within 90 days of hire. (training provided)

• Lifeguard and Certified Pool Operator certifications preferred.

• Aquatics management or swim instruction experience is a plus.

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