What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE (ENGLISH-SPEAKING) position at SafeRide Health?
About The Role
At SafeRide Health, we restore access and dignity to care by ensuring transportation is never a barrier to medical treatment. As a Customer Service Representative, you will serve as the first point of contact for members, providers, and health plans requesting non-emergency medical transportation (NEMT). This role is critical to our mission — you will help coordinate rides to urgent and non-urgent medical appointments while delivering compassionate, accurate, and efficient service to diverse populations nationwide.
Key Responsibilities
Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans.
Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
Confirm member eligibility and review transportation benefits.
Respond to member inquiries regarding transportation services.
Identify and assess members’ additional needs and escalate when appropriate.
Intake and document member concerns and complaints in accordance with internal guidelines.
Collaborate with internal departments to resolve real-time service issues.
Perform other duties as assigned.
Required Qualifications
High school diploma or equivalent.
Minimum of one (1) year of inbound call center experience in a high call-volume environment.
Ability to type at least 35 words per minute accurately.
Strong verbal and written communication skills.
Demonstrated ability to remain calm and professional in high-stress situations.
Ability to work flexible shifts.
Must pass a criminal background check and sanctions screening.
Preferred Qualifications
Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines.
Knowledge of health insurance programs and benefits.
Experience serving geographically and culturally diverse populations.
Remote Work Requirements
Dedicated, quiet, well-lit workspace free from interruptions.
Notebook or desktop computer with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
High-speed wired broadband internet: minimum 150 Mbps in a dedicated environment or 300 Mbps in a shared environment (backup provider preferred).
Benefits
We offer a supportive and mission-driven work environment with competitive compensation and comprehensive benefits, including: Career growth and development opportunities within a rapidly growing healthcare organization; Competitive hourly pay; Quarterly performance-based incentive opportunities; Medical, dental, and vision insurance; 401(k) with company match; Paid time off and paid sick leave; Paid company holidays.
About Us
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation across America. We partner with leading Medicare Advantage, Medicaid, and provider organizations to deliver cost-effective, on-demand transportation intelligently — enhancing the member experience while improving access to care. Guided by our values — Take the Wheel, Set Your Course, Act with Integrity, and Lead with Compassion — we are proud to support millions of rides each year for underserved populations nationwide.
At SafeRide Health, we restore access and dignity to care by ensuring transportation is never a barrier to medical treatment. As a Customer Service Representative, you will serve as the first point of contact for members, providers, and health plans requesting non-emergency medical transportation (NEMT). This role is critical to our mission — you will help coordinate rides to urgent and non-urgent medical appointments while delivering compassionate, accurate, and efficient service to diverse populations nationwide.
Key Responsibilities
Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans.
Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
Confirm member eligibility and review transportation benefits.
Respond to member inquiries regarding transportation services.
Identify and assess members’ additional needs and escalate when appropriate.
Intake and document member concerns and complaints in accordance with internal guidelines.
Collaborate with internal departments to resolve real-time service issues.
Perform other duties as assigned.
Required Qualifications
High school diploma or equivalent.
Minimum of one (1) year of inbound call center experience in a high call-volume environment.
Ability to type at least 35 words per minute accurately.
Strong verbal and written communication skills.
Demonstrated ability to remain calm and professional in high-stress situations.
Ability to work flexible shifts.
Must pass a criminal background check and sanctions screening.
Preferred Qualifications
Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines.
Knowledge of health insurance programs and benefits.
Experience serving geographically and culturally diverse populations.
Remote Work Requirements
Dedicated, quiet, well-lit workspace free from interruptions.
Notebook or desktop computer with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
High-speed wired broadband internet: minimum 150 Mbps in a dedicated environment or 300 Mbps in a shared environment (backup provider preferred).
Benefits
We offer a supportive and mission-driven work environment with competitive compensation and comprehensive benefits, including: Career growth and development opportunities within a rapidly growing healthcare organization; Competitive hourly pay; Quarterly performance-based incentive opportunities; Medical, dental, and vision insurance; 401(k) with company match; Paid time off and paid sick leave; Paid company holidays.
About Us
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation across America. We partner with leading Medicare Advantage, Medicaid, and provider organizations to deliver cost-effective, on-demand transportation intelligently — enhancing the member experience while improving access to care. Guided by our values — Take the Wheel, Set Your Course, Act with Integrity, and Lead with Compassion — we are proud to support millions of rides each year for underserved populations nationwide.