What are the responsibilities and job description for the Customer Service Representative position at SafeRack?
Description:
Answers internal, external, and customer inquiries on placement and status of orders and purchase orders, addresses any discrepancies and determines what corrective action should be taken. Provides assistance / coordination between internal SafeRack departments and external customers. Processes entries, prepares and files commercial documentation and assists with calculations/report preparation as needed.
Key Responsibilities:
- Orders: Enter, update and process sales orders, purchase orders, etc. in system
- Sales Calls/Email Correspondence: Responds to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action. Back-up Sales Rep as necessary.
- Returned Product: Processes returned product (warranty/repair). Distributes accordingly, ensuring capture of warranty information.
- Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary.
- Responsibilities that may be assigned to individual CSRs: sending drawings, proofing orders and ad leads.
- Responsibilities that may be assigned to individual CSRs: office supplies, proofing orders, vendor literature, processing assigned to email distribution lists, etc.
- Other responsibilities as assigned or required.
Skills and Experience Required:
A results oriented individual who thrives working in a fast-paced environment
- Strong written and verbal communication skills
- Ability to problem-solve, detail oriented, accurate
- Education: High School Diploma or GED
- 3 years Customer Service experience
- Experience with Microsoft Office – Outlook, Word, Excel