Account Manager (MSP/IT Services)

Overview
Join our dynamic team as an Account Manager specializing in Managed Service Provider (MSP) and IT Services. In this role, you will be responsible for managing and growing existing client relationships, delivering structured Business Reviews, and ensuring clients receive measurable value from their technology investments.

This is a client-facing, relationship-driven role where organization, follow-through, and proactive communication are critical. You will work closely with internal teams to maintain strong client satisfaction while identifying opportunities for account growth.

This role requires prior experience in an MSP or IT services environment.

Responsibilities

• Develop and maintain strong relationships with existing clients, acting as their primary point of contact
• Conduct regular Business Reviews to present performance metrics and align services with client goals
• Identify and drive upsell and cross-sell opportunities within existing accounts
• Collaborate with service and technical teams to ensure timely resolution of client issues
• Monitor service tickets, projects, and overall account health to ensure proactive communication
• Maintain accurate and detailed client records within CRM systems
• Schedule and lead regular client check-ins to address ongoing initiatives and feedback
• Prepare proposals and recommendations aligned with client needs and business objectives

Skills

• Minimum 3 years of experience in account management or client-facing role

Required:

• Experience working within an MSP or IT services environment
• Strong relationship-building and communication skills
• Highly organized with the ability to manage multiple client accounts effectively
• Ability to present business insights and performance data to clients
• Experience with CRM platforms (ConnectWise, Autotask, Salesforce, or similar)
• Understanding of IT service delivery concepts and client environments
• Self-starter with a proactive approach and strong follow-through

Compensation:

Base Salary:

• $65,000 – $90,000

Commission Structure (High-Level):

• Commission earned on recurring services, product/service sales, and labor
• Commission is tied to successful completion of Business Reviews and account engagement

Who This Role Is For:

• You are relationship-focused and take ownership of your accounts
• You follow through and get things done without needing constant direction
• You are comfortable managing multiple clients and staying organized
• You can have business-level conversations, not just surface-level check-ins

Work Environment:

• First 90 days: Fully onsite in Palatine, IL
• After training: Hybrid flexibility based on performance and role needs

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Briefly describe your experience working in an MSP or IT services environment, including the types of clients you supported.
• How many client accounts did you manage at one time, in an MSP environment, and how did you stay organized across them?

Experience:

• client-facing experience in a B2B environment: 2 years (Required)
• MSP account management: 2 years (Required)
• ConnectWise : 2 years (Preferred)

Ability to Commute:

• Palatine, IL 60067 (Required)

Work Location: In person

Salary : $60,000 - $80,000