Salesforce Products Manager

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview

As the Salesforce Products Manager, you will drive the strategic vision, roadmap, and delivery of Salesforce solutions across the organization. You will partner with Product Managers, Salesforce Administrators, IT teams, and business stakeholders to ensure the Salesforce platform aligns with business goals, maximizes value, and supports organizational growth.

You will oversee product lifecycle management, lead cross-functional teams, and ensure business requirements are translated into actionable work items in JIRA. In addition to product leadership, you will perform advanced business analyst duties, including stakeholder engagement, process optimization, and change management.

What You Will Do

• Define and communicate the Salesforce product vision, strategy, and roadmap in alignment with organizational objectives.
• Build strong relationships with business leaders, end-users, and technical teams to understand needs, gather feedback, and drive adoption.
• Lead the collection, analysis, and documentation of business and technical requirements. Translate requirements into epics, user stories, and tasks in JIRA.
• Oversee the end-to-end product lifecycle, including ideation, prioritization, development, testing, deployment, and ongoing support.
• Lead and mentor Salesforce product analysts. Foster a culture of collaboration and continuous improvement.
• Guide the development of dashboards, reports, and analytics to support decision-making and measure product success.
• Conduct gap analysis, identify opportunities for process improvement, and implement best practices for Salesforce usage.
• Ensure solutions meet business needs through rigorous testing and user acceptance processes.
• Performs other duties as assigned
• Complies with all policies and standards

What You Will Need

• Bachelor's Degree Information Technology, Business Administration, or related field or equivalent work experience Required
• 4-6 years Experience managing Salesforce platforms, including Service Cloud, Marketing Cloud, and third-party integrations Preferred
• 4-6 years Experience leading cross-functional teams or projects Required
• 4-6 years Experience in agile environments, including backlog grooming and sprint planning Required
• 4-6 years Strong stakeholder engagement and executive communication experience Required
• 4-6 years Data-driven decision-making using analytics tools Required
• Analytical and problem-solving skills with a data-driven mindset (High proficiency)
• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders (High proficiency)
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. (High proficiency)
• Experience with Jira (Medium proficiency)

Expected Work Location (In Office): It is expected that you will primarily perform work at the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235). You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.