Seasonal Store Service Specialist

The Seasonal Store Service Specialist provides a seamless customer experience throughexpertise, ownership, accountability, and responsiveness. Provides professional and quality service to internal and external customers byutilizingstrong verbal and written communication skills and effective telephone techniques. Utilizes our industry-leading technology to complete vehicle glass repairs and recalibrations.

What youwill do

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- oftencoming up withcreative solutions.

Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale andsame-dayreschedules/cancellations.

Ensure efficient operations by confirming and completing work order information, including insurance verification,additionalpartsand missing information.

Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted workordersand processing credit memos and rebills.

Review orders from the contact center and manage dealer part orders and special accounts.

Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.

Repair chips,cracksand other auto glass related issues on customer vehicles.

Manage work orders, customerdocumentationand customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers.

Clean customer vehicle during wait/idle time during the repair process as well as performadditionalhousekeeping tasks inshop.

Recalibrate automotive safety systems, includingtrouble-shootingand completing diagnostic testing.

Safelyoperatecustomer vehicles, company-issued tools, and chemicalsutilizedthroughout the workday.

Store opening and closing procedures

Performs other duties as assigned

Complies withall policies and standards

Whatyou'llget

Competitive weekly pay starting at $21.75/hour.

Paid training and all the tools and resourcesyou'llneed to be successful.

Education Qualifications

High School Diploma GED or equivalent Required.

Valid state-issued driver's license and any other licenses (as required by federal,stateand local laws) tooperatea company vehicle. Required

On-the-job training/completion of SafeliteSafeTech certification. Required

Experience Qualifications

1-3 years Telephone operations or business administration experience. Required

Ability to provide world class customer service in a changing, fast-paced operation.

Must be 18 years of age or older.

Skills and Abilities

Lifting and carrying up to 25 lbs. for short periods,assistan associate with lifting windshields weighing 26 lbs. to 50 lbs.

Ability to work in tight spaces,bendand twist body

Ability to use a variety of hand tools and power tools safely and effectively

Ability tooperatea motor vehiclein accordance withall federal,stateand local laws

Maintainsprofessionalism and passion for providing outstanding customer service and exceeding customer expectations

Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"

Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs

Problem-solving and ability to trouble-shoot issues, independently and collaboratively

Ability to read, write and interpret the English language and technical directions

Ability to communicate orally (via phone) and written (via computer or other electronic means)

Ability tomaintaina professional appearance, adhering to Company uniform and PPE policies

Willingness and ability tomaintainstable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)