What are the responsibilities and job description for the Experienced Auto Glass Installation Tech position at Safelite Group?
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands-on professional that leverages their Safelite training, industry-leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.
What you will do
Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
Proficiently operate Safelite's tools and technologies, including: True Seal, Ezi-Wire, Glass Table System (GTS), chemicals (as required bv the "Safelite Way of Fitting", work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
Performs other duties as assigned
Complies with all policies and standards
What you'll get:
Earn $5/set of wiper blades when added for customer safety.
Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction.
A benefits package valued at more than $10k*. Includes 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days.
Program to buy additional PTO or sell unused time up to 16 hours.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth, and life offerings at www.safelitebenefits.com.
Education Qualifications
High School Diploma GED/Equivalent Preferred
Valid state-issued driver's license any other license(s) (as required by federal, state and local laws) to operate a company vehicle. Required
Safelite SafeTech certification Required
Experience Qualifications
Must be 18 years of age or older. Required
Skills and Abilities
Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
Ability to stand for extended periods, work in tight spaces, bend and twist body
Ability to use a variety of hand tools and power tools safely and effectively
Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the "Safelite Way of Fitting"
Ability to work scheduled days, with flexibility on start and end times to accommodate customer's needs
Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
Problem-solving and ability to trouble-shoot issues, independently and collaboratively
Ability to read, write and interpret the English language and technical directions
Ability to communicate orally (via phone) and written (via computer or other electronic means)
Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)
This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.
#LI-AK1