Director, Workforce Excellence - Store Operations

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview: The Director of Workforce Excellence will be a trailblazer in creating workforce management capabilities and competencies within the Safelite AutoGlass family. This role will help to establish guidelines and best practices that will enable our distributed store operations to optimally staff to meet the needs of our customers while also ensuring Safelite is the employer of choice for AutoGlass professionals. What you will do: Develop and manage the vision and roadmap for Workforce Management for Safelite's store operations. Create roster guidelines for each store to optimize the right mix of technicians, support staff, and operational staff based on unique store characteristics. Innovate and implement scheduling tools and practices to bring Safelite to best-in-class scheduling practices. Support Field and Finance organizations through the annual budgeting process and ongoing forecast adjustments. Conduct time studies to develop labor standards for existing processes and tasks. Interact regularly with executive leadership including the COO and Senior Vice Presidents to drive change in performance. What you will need: Bachelor’s degree required; Industrial Engineering degree and/or MBA preferred. 7 years in a workforce management role in a distributed operation (non-call center). 2 years in a management role. Multi-site retail organization experience preferred. Consulting background and/or process innovation experience a plus. Structured and Logical Thinking: Ability to identify and define business problems and develop strategic, analytical, and financial frameworks. Solution Oriented: Ability to hypothesize solutions, develop tests, assess them, and implement solutions at scale. Powerful Communication: Ability to communicate effectively with a diverse range of constituents, both verbally and in writing. Initiative: Ability to think creatively and be a self-starter with limited guidance. Influence: Ability to persuade senior leaders and work with field operators to drive change. Comfort with Independent Work: Ability to alternate between thought leadership and on-the-ground task delivery and execution. #LI-HL1 Didn't find the right job? Upload your resume for ongoing consideration! Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are. Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, . Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use. Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner. Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you. Safelite privacy policies California Privacy Policy - Notice at Collection