What are the responsibilities and job description for the AVP Fulfillment Operations - Southeast position at Safelite Auto Glass?
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
Brief Overview
Safelite's AVP Fulfillment Operations are pivotal leaders in shaping regional fulfillment operations, fostering collaboration with store partners, and ensuring alignment with the company's strategic goals. They oversee large teams, cultivate a culture of high performance, and developing future Safelite leaders. this role offers an opportunity to be a key player in a dynamic organization, driving success in a forward-thinking environment.
Their primary responsibility is to operationalize strategy, delivering Safelite's top-tier customer experience by removing productivity obstacles and leveraging supply chain best practices.
This leader will take a highly strategic approach, fostering connectivity between their region and the corporate center. They adapt to Safelite's evolving business model, lead with integrity, and inspire commitment to Safelite's goals.
What you will do
- Lead the entire talent cycle, from selection to performance management, fostering a positive culture and engagement within the team.
- Translate and convey the organization's strategy within the region, inspiring a diverse workforce to achieve business goals.
- Work to understand, diagnose, and anticipate the factors that cause a district to underperform, and work with leaders to create and implement mitigation plans and strategies to address issues and challenges. Monitor the performance of mitigation tactics, adjusting approach as necessary to achieve the desired outcomes.
- Cultivate engagement and motivation, particularly for a mobile workforce, creating a retention-focused environment.
- Identify and develop the necessary capabilities to meet current and future business needs, including succession planning for critical roles, such as Fulfilment Directors.
- Quantify business outcomes (i.e. NPS, Cost per Unit, on-time delivery, shipment quality, Center of Excellence, and associate retention and engagement)
- Collaborate with Field leadership (Store Ops & Fulfillment) to shape operating and capital budgets, partner with finance to guide annual workforce planning, review and influence impactful projects, and provide senior leadership with local market insights to shape corporate strategy.
- Oversee the strategic direction of a large business region and work to implement strategy in all districts within that region, working with Supply Chain leaders and in partnership with Store Operations to localize the strategy as necessary. Direct the development of annual and longer-term business plans.
- Stay updated on regional competition, trends, and local market dynamics.
Experience and Qualifications
- 10 years Leadership experience in a transformation rich environment
- Familiar with replenishment models focused on meeting ever evolving customer needs with pace, all while maintaining a strong focus on quality
- Bachelor's Degree Business Administration or Supply Chain Management
- Ability to travel up to 50% within region
- Ability to work at a physical location within the region as needed
#LI-Remote
#LI-LF1
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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