What are the responsibilities and job description for the IT Systems Technician position at Safecor Health?
At Safecor Health, our mission is simple but impactful: help hospitals and healthcare providers deliver medications safely, efficiently, and reliably.
As the nation’s largest independently owned medication repackaging company, we support over 1,000 hospitals and healthcare systems across the country through innovative unit-dose packaging solutions that improve patient safety and streamline pharmacy operations.
Behind every product, every system, and every successful day is a team committed to our core values:
Care. Commitment. Excellence.
We are currently seeking an IT Systems Technician to join our team and help keep our technology infrastructure running smoothly across our operations.
The Opportunity
The IT Systems Technician plays a critical role in supporting the systems and technology our employees rely on every day. From onboarding new employees and troubleshooting technical issues to supporting Microsoft 365 environments and maintaining endpoint performance, this role helps ensure our teams can operate efficiently and securely.
This is a hands-on opportunity for someone who enjoys problem-solving, takes ownership of their work, and thrives in a fast-paced environment where technology directly supports healthcare operations and patient safety.
What You’ll Do
User Support & Endpoint Management
- Provide day-to-day technical support across hardware, software, and business applications
- Set up and decommission user accounts, devices, and system access
- Support onboarding and offboarding processes with accuracy and consistency
- Maintain endpoint performance, patching, and device compliance
Systems & Infrastructure Support
- Support and administer Microsoft 365, Active Directory, and endpoint management tools
- Perform routine maintenance, updates, and security patching
- Assist with network connectivity, VPNs, printers, and site-level infrastructure
- Monitor system health and proactively address recurring issues
Issue Resolution & Security
- Troubleshoot technical issues across systems, applications, and endpoints
- Manage support tickets through resolution with clear communication and documentation
- Follow and support IT security and compliance standards within a regulated environment
- Identify and escalate potential risks or vulnerabilities
Process Improvement & Project Support
- Maintain accurate system and asset documentation
- Assist with SOP development and continuous improvement initiatives
- Support IT projects, upgrades, and system rollouts
- Coordinate with vendors and external service providers when needed
- Associate’s degree in IT, Computer Science, or related field — or equivalent experience
- 3–6 years of IT support or systems administration experience
- Experience supporting small to mid-sized business environments
- Strong knowledge of:
- Microsoft 365 (Exchange, Teams, SharePoint)
- Active Directory and user access management
- Windows operating systems and endpoint troubleshooting
- Basic networking knowledge including DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Experience with Intune or other endpoint management tools preferred
- Exposure to ERP systems such as QAD or SAP is a plus
- PowerShell or scripting experience is a plus
Who You Are
You are someone who:
- Takes ownership and follows through
- Communicates clearly with both technical and non-technical users
- Thrives in a fast-paced environment
- Stays organized and process-oriented
- Enjoys solving problems and improving systems
- Values teamwork, accountability, and continuous improvement
Why Safecor Health?
At Safecor Health, you’ll join a company where your work directly supports hospitals and patient care across the country. We believe in investing in our people, creating opportunities for growth, and building a culture rooted in Care, Commitment, and Excellence.
If you’re ready to make an impact with a growing organization where technology truly matters — we’d love to hear from you.