Customer Service Representative

Description

We are seeking a reliable and customer-focused Customer Service Representative to join our team. This role is ideal for someone who thrives in a fast-paced, phone-driven environment and can effectively manage multiple tasks while delivering excellent service. The ideal candidate is adaptable, organized, and comfortable handling a high volume of customer interactions.

Responsibilities

• Handle a high volume of inbound and outbound customer calls in a professional and timely manner
• Monitor email
• Provide accurate information, resolve customer inquiries, and escalate issues as needed
• Maintain detailed and accurate records of customer interactions in Salesforce or other systems
• Coordinate with internal teams to ensure timely resolution of customer requests
• Prioritize and manage multiple tasks while maintaining attention to detail
• Adapt quickly to changing processes, systems, and customer needs
• Deliver a positive customer experience aligned with company standards
  
  

Requirements

• Previous experience in a phone-centric customer service role required
• Strong organizational skills with the ability to multitask effectively
• Comfortable working in a fast-paced, dynamic environment
• Ability to adapt to change and shifting priorities
• Experience with Salesforce or similar CRM systems preferred
• Construction, utility locating, or related industry knowledge is a strong plus
  
  

Compensation

• Pay Range: $24.00 – $26.00/hour DOE
  
  

Benefits

• Medical, Vision and Dental Insurance
• Health Reimbursement Arrangement (HRA)
• 401(k) matching
• PTO
• Paid Holidays
• Life and AD&D Insurance and Voluntary Life & AD&D Insurance
• Employee Assistance Program
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. In compliance with federal and state equal opportunity employment laws, Safe Site Utility Services is an affirmative action/equal opportunity employer and does not discriminate regarding race, color, national origin, religion, disability, age, or gender.