What are the responsibilities and job description for the Client Care Coordinator Private Duty Home Care position at Safe Life Home Health Care?
Client Care Coordinator - Private Duty
Company: Safe Life Home Health Care LLC Job Type: Full-Time Location: Lombard, IL (On-Site) Salary: $48,000 - $58,000 per year Additional Pay: Performance bonuses / client retention incentives Schedule: Monday-Friday | Rotating on-call (evenings & weekends)
Compensation
$48,000 - $58,000 per year
Detail Minimum Years of Experience 2 years Job Type Full-Time Work Location On-Site — Lombard, IL
About Safe Life Home Health Care
Safe Life Home Health Care LLC is a Medicare-certified, growing home health and home care agency based in Lombard, IL, dedicated to providing compassionate, reliable, and high-quality care to our clients. We are committed to building long-term relationships with families, caregivers, and the communities we serve across the greater Chicagoland area.
Position Summary
We are hiring a Client Care Coordinator to serve as the operational hub of our Private Duty home care program. This role is ideal for someone who thrives in a fast-paced environment, genuinely enjoys working with people, and takes pride in delivering a consistently excellent client experience.
This position works fully on-site at our Lombard office and collaborates daily with the Private Duty Administrator/Manager, playing a central role in client intake, caregiver scheduling, staffing, call triage, and overall service quality.
Key Responsibilities
Scheduling & Staffing
Lombard, IL, USA This is a fully on-site position. Remote and hybrid arrangements are not available for this role.
Company: Safe Life Home Health Care LLC Job Type: Full-Time Location: Lombard, IL (On-Site) Salary: $48,000 - $58,000 per year Additional Pay: Performance bonuses / client retention incentives Schedule: Monday-Friday | Rotating on-call (evenings & weekends)
Compensation
$48,000 - $58,000 per year
Detail Minimum Years of Experience 2 years Job Type Full-Time Work Location On-Site — Lombard, IL
About Safe Life Home Health Care
Safe Life Home Health Care LLC is a Medicare-certified, growing home health and home care agency based in Lombard, IL, dedicated to providing compassionate, reliable, and high-quality care to our clients. We are committed to building long-term relationships with families, caregivers, and the communities we serve across the greater Chicagoland area.
Position Summary
We are hiring a Client Care Coordinator to serve as the operational hub of our Private Duty home care program. This role is ideal for someone who thrives in a fast-paced environment, genuinely enjoys working with people, and takes pride in delivering a consistently excellent client experience.
This position works fully on-site at our Lombard office and collaborates daily with the Private Duty Administrator/Manager, playing a central role in client intake, caregiver scheduling, staffing, call triage, and overall service quality.
Key Responsibilities
Scheduling & Staffing
- Build and manage daily and weekly caregiver schedules for all active private duty clients
- Fill open shifts promptly and manage caregiver call-outs and last-minute cancellations
- Match caregivers to clients based on certifications, skill set, language, and compatibility
- Maintain accurate scheduling records in the EVV system and produce daily coverage reports
- Serve as the primary point of contact for private duty clients and their families
- Conduct intake interviews, gather required documentation, and onboard new clients
- Perform regular proactive check-in calls to assess satisfaction and emerging care needs
- Triage inbound calls, resolve complaints, and escalate clinical concerns to the appropriate team
- Partner with HR and the Private Duty Administrator/Manager to identify and address staffing gaps
- Assist with caregiver interviews, onboarding paperwork, and pre-employment verification
- Support job posting, recruitment outreach, and caregiver retention initiatives
- Maintain complete, HIPAA-compliant client and caregiver records in the EVV/scheduling system
- Monitor caregiver credential renewals, in-service training compliance, and annual health requirements
- Complete incident reports and unusual occurrence documentation per agency policy
- Provide daily scheduling status reports and weekly coverage summaries to the Private Duty Administrator/Manager
- Support operational workflows, intake procedures, and process improvement initiatives
- Participate in rotating after-hours on-call coverage
- High school diploma required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, or a related field preferred
- Minimum 2 years of experience in home care, healthcare coordination, client services, or scheduling
- Experience with EVV platforms (ClearCare, or similar) preferred
- Strong communication, follow-up, and relationship-building skills
- Organized, detail-oriented, and able to manage multiple priorities simultaneously
- Calm under pressure with sound judgment in urgent or emotionally sensitive situations
- Proficient in Microsoft Office Suite; ability to learn care management systems quickly
- Bilingual is a strong plus
- Base salary: $48,000 - $58,000 annually (DOE)
- Performance-based bonuses / client retention incentives
- Health insurance eligibility per agency benefits policy
- Paid time off (PTO) and observed holidays
- Paid training and professional development opportunities
- Supportive leadership and collaborative team environment
- Opportunity to grow into senior operations or care management roles
- Stable, full-time on-site role with clear growth potential
- Direct impact on client experience and the quality of care delivered every day
- Work closely with leadership and be part of daily operational decisions
- Be part of a mission-driven organization that values compassionate, reliable home care
Lombard, IL, USA This is a fully on-site position. Remote and hybrid arrangements are not available for this role.
Salary : $48,000 - $58,000