Transitional Care Manager

Company: Safe Life Home Health Care LLC Job Type: Full-Time Location: Lombard, IL / Chicago, IL (On-Site) Salary: $70,000 – $80,000 per year Additional Pay: Performance bonuses / referral incentives Schedule: Monday–Friday | Flexibility required for community events and partner visits

$70,000 – $80,000 per year

Minimum Years of Experience 3 years
Job Type Full-Time
Work Location On-Site — Lombard, IL & Chicago, IL

Safe Life Home Health Care LLC is a Medicare-certified home health and home care agency with two thriving branches serving the greater Chicagoland area. We are proud of our outstanding reputation — our Lombard branch holds a 4.5-star CMS rating and our Chicago branch holds a perfect 5-star CMS rating — a testament to our unwavering commitment to clinical excellence and compassionate patient care.

We are a growing agency with a strong track record, a dedicated clinical team, and a compelling story to tell. We are now looking for a driven, relationship-focused Transitional Care Manager to take our referral network and community presence to the next level.

We are hiring a Transitional Care Manager to lead referral development, community outreach, and relationship-building efforts across both of our Chicagoland branches. This is a dynamic, externally-facing role that sits at the intersection of healthcare marketing and care coordination — ideal for a healthcare professional who is equally comfortable walking hospital floors, presenting to physicians, and building long-term referral partnerships.

You will be our face in the field, leveraging our 4.5- and 5-star ratings, dual-branch capabilities, and strong clinical outcomes to grow our referral pipeline from hospitals, skilled nursing facilities, physician offices, and community organizations.

This position works closely with the Administrator and Operations leadership team and plays a direct role in agency growth, patient census, and market expansion.

• Proactively identify, cultivate, and grow referral relationships with hospitals, SNFs, ALFs, physician offices, discharge planners, case managers, and community organizations

• Conduct regular in-person visits to referral sources to build trust, present agency capabilities, and position Safe Life as the preferred home health provider in the market

• Leverage Safe Life's 4.5-star (Lombard) and 5-star (Chicago) CMS ratings as key differentiators in all outreach and sales conversations

• Develop and execute a territory-based outreach strategy targeting high-volume referral sources across both branch service areas

• Track all referral activity, leads, conversions, and relationship status in a CRM or referral tracking system; report outcomes to leadership weekly

• Identify gaps in referral source coverage and develop targeted action plans to fill them

• Serve as the primary liaison between Safe Life and referral source discharge teams during patient transitions from hospital or facility to home

• Facilitate smooth, timely patient transitions by coordinating with clinical staff, intake, and scheduling to ensure seamless care continuity

• Conduct in-person or virtual introductions with patients and families at the point of discharge to build confidence in Safe Life's services and support enrollment

• Communicate patient status updates, care plan summaries, and follow-up outcomes back to referring providers to strengthen the referral loop

• Act as a resource for referral partners on home health eligibility, covered services, and the intake and onboarding process

• Represent Safe Life Home Health Care at community health fairs, networking events, hospital forums, senior expos, and professional association meetings

• Build and maintain relationships with community stakeholders including senior centers, faith-based organizations, social workers, and elder law attorneys

• Collaborate with leadership on marketing materials, digital presence, and agency branding initiatives

• Identify sponsorship and co-marketing opportunities with aligned community partners

• Provide weekly and monthly referral activity reports to the Administrator and Operations team, including pipeline status, conversion rates, and partnership growth

• Analyze referral trends and market data to inform territory strategy and identify new growth opportunities

• Participate in leadership and operational meetings to align marketing efforts with agency capacity and clinical goals

• Minimum 3 years of experience in healthcare marketing, business development, transitional care, case management, or a related field — required

• Background in home health, hospice, SNF, hospital discharge planning, or post-acute care strongly preferred

• Demonstrated track record of building referral relationships and growing patient census in a healthcare setting

• Strong understanding of home health Medicare eligibility, the discharge planning process, and post-acute care coordination

• Exceptional interpersonal, communication, and presentation skills — comfortable engaging C-suite executives, physicians, discharge planners, and families alike

• Self-motivated, goal-oriented, and able to work independently in the field with minimal supervision

• Proficient in Microsoft Office Suite and CRM or referral tracking tools

• Valid Illinois driver's license and reliable transportation required for field-based outreach

• Clinical background (RN, LPN, MSW, or similar) is a strong plus but not required

• Base salary: $70,000 – $80,000 annually (DOE)

• Performance-based bonuses and referral growth incentives

• Health insurance eligibility per agency benefits policy

• Paid time off (PTO) and observed holidays

• Mileage reimbursement for approved field travel

• Paid training and continuing education opportunities

• Clear path to senior leadership and market expansion roles

• Represent an agency with a proven, award-worthy reputation — a 5-star Chicago branch and a 4.5-star Lombard branch are your greatest sales tools

• Two established branches means a broader territory and more referral opportunities from day one

• Walk into a role with strong clinical infrastructure behind you — referral partners will see the outcomes to back up your pitch

• Work directly with leadership and have a genuine voice in growth strategy

• Be part of a mission-driven organization that puts patient outcomes first — making your job easier and your conversations more authentic

Lombard, IL & Chicago, IL, USA This is a fully on-site and field-based position. Travel across both branch service areas is a core requirement of the role.