AED Program Optimization Specialist

Coro Medical, a Safe Life US company, is seeking an action oriented, self-driven sales professional to join our growing team as an AED Program Optimization Specialist! Safe Life is a leading group of companies specializing in AEDs and related products & services. Driven by an unwavering commitment to make a change, we are creating a lasting legacy where each life-saving device deployed represents a step toward a safer world. This is where you come in!

The AED Program Optimization Specialist is responsible for using their outbound sales and relationship building skills to expand and optimize programs by understanding the customer’s current state and closing gaps within their AED program to ensure life-saving readiness capabilities through AEDs, CPR/AED and related training and comprehensive Program Management. This position primarily makes outbound calls and related follow up our dormant and active customer base to build relationships, educate, influence and ultimately close sales to achieve quota expectations.

Key Success Factors

• Driven to achieve. You are motivated by smashing your goals and owning your success. You don’t let excuses get in your way and proactively seek solutions to obstacles and challenges.
• A people person who enjoys engaging with others. You embrace dialing the phone to call into our customer database and deeply engage to move a deal forward. You are energized by conversing with others and approach every conversation with curiosity and desire to make an impact.
• Highly organized and resourceful and thrive in a fast-paced environment. You enjoy having multiple balls in the air at one time and can easily move from one customer or task to the next and keep it all straight even amid distractions.
• Hungry to learn and grow and strive for continuous improvement. You seek out knowledge and information and are on an ambitious career trajectory. You think outside the box and find creative solutions to problems to achieve your goals.
• Driven to make a difference. You are inspired to do your best every day not just because of what you do, but why you do it. You wake up every day thinking about your role in helping in achieving our shared goal of saving lives at scale.

Position Expectations

• Achieve daily outreach targets and maximize sales opportunities to achieve quota expectations.
• Perform targeted outreach activities to build a pipeline of opportunities to cross sell and up sell accessories, CPR/AED training & program management to existing and new customers.
• Manage the sales process by thoroughly understanding decision makers, actions and timelines necessary to close deals and accurately forecast sales opportunities.
• Document all sales interactions timely and accurately in the CRM.
• Educate customers and prospects on our products and services, not just around the features and benefits, but also influencing them through why (saving lives).
• Develop and maintain strong relationships with potential and existing customers, acting as a program partner, delivering exceptional service and adding value in every interaction.
• Create value around our full suite of offerings to include products (AEDs & accessories and first aid), solutions (program management and medical direction), and training (CPR/AED, active shooter, etc) to drive sales and increase loyalty and retention.
• Develop and maintain a strong working relationship, and work closely with, our training and program management teams to ensure scheduling and follow up is expertly executed and with a high level of customer service.
• Develop and maintain expert-level product knowledge, to include, and an understanding around regulations associated with AEDs.
• Identify industry trends and relevant competitive information, providing feedback and input to the company.
• Maintain compliance with all company policies and procedures, as well as position applicable federal, state and local laws.
• Other tasks or activities as necessary to meet individual, departmental or company objectives, or as assigned.

Qualifications

• Associate’s degree in business or related field or equivalent experience. Bachelor’s degree preferred.
• At least 1 year of high touch outbound customer engagement / lead generation (inside sales and prospecting) or related sales experience.
• Previous experience with CRM and/or ERP preferred.
• Strong working knowledge of Microsoft Office Suite including Outlook, Word and Excel and/or Google Suite and ability to quickly and easily learn technology/software programs.
• Demonstrated ability to think creatively and strategically to meet customer needs.
• Strong sales aptitude and customer service skills, and desire to grow your sales career.
• Exceptional professional communication (verbal and written) and presentation skills.
• Curious, driven to achieve, and willing to challenge and ask thoughtful questions.
• Experience in a fast-paced environment requiring multitasking.
• Demonstrated ability to positively manage working relationships.
• Ability to work independently, with minimal supervision, as well as with others.
• Exceptional personal initiative and desire to drive continuous improvement.
• A desire to continually learn and grow in your career.

Benefits

• Competitive compensation package and paid time off
• Medical, dental & vision insurance with generous company cost share
• 401k with 4% company match and immediate vesting
• Company provided group term life insurance, short and long term disability
• Engaged leaders with a desire to help you grow and succeed
• A fun company culture, making a difference by helping to save lives