What are the responsibilities and job description for the Server Assistant position at Safe Harbor?
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry.
The Server is responsible for preparing tables, greeting and seating customers, taking and delivering orders, in a private club setting.
Essential Duties and Responsibilities
- Greet all guests in a friendly and welcoming manner
- Create an atmosphere that allows guests to feel welcome, comfortable, important, and relaxed
- Take accurate food and drink orders
- Deliver food and drinks to guests and be attentive to all of our guests and their needs
- Process payments efficiently and accurately
- Ensure guests are satisfied and have an exceptional dining experience
- Available to work overtime when required
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training.
- Wear proper personal protective equipment as required for the task or work area.
- Report all accidents, injuries, spills and near misses immediately.
Technical and Physical Requirements
- Customer Service experience preferred
- Ability to stand for long periods of time
- Ability to bend, stoop, lift, rotate, reach
- Ability to lift 50 pounds
- Any skills considered standard that a Server Assistant should possess
Minimum Soft Skills Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.