Residential Support Advocate

Residential Support Advocates (RSAs) are the frontlines of the services we offer, answering hotline calls and attending to emergency shelter clients’ immediate needs. They work in the weeds—providing direct, hands-on support to survivors in moments of crisis—while ensuring the safety and smooth operation of the shelter.

This role is a great opportunity for someone looking to enter the social work field and get their feet wet, gaining meaningful, real-world experience in crisis response, advocacy, and trauma-informed care.

Thursday-Sunday, 12pm-10pm

What you'll do:

• Answer the 24-hour hotline and support callers in crisis with information, resources, and shelter screening.
• Assist with client intake, safety planning, and coordination with on-call staff.
• Create a safe, welcoming environment by providing emotional support and responding to resident needs.
• Monitor resident and facility safety through routine checks and security procedures.
• Provide basic crisis intervention and conflict de-escalation.
• Maintain accurate documentation and communication logs while protecting client confidentiality.
• Support daily shelter operations, including light cleaning, laundry, restocking supplies, and preparing rooms.
• Work as part of a team, consulting supervisors as needed and assisting with special projects.
• Arrive on time, remain on-site for the full shift, and assist with holiday coverage as required.

What we're looking for:

• You are an effective communicator with the ability to resolve conflict, problem solve, and crisis manage.
• You are able to relate positively to those who are diverse in age, ethnicity, socioeconomic levels, beliefs, and lifestyles.
• You have a passion for Safe Harbor and our mission.
• You are able to respond empathetically to victims of crime to reduce levels of trauma and provide support during crisis intervention.
• You can build and maintain professional collaborative relationships within the community.
• You can pass a background investigation check (BCI) and have a valid Utah Drivers License.

About Us:

Safe Harbor is a nonprofit organization that provides shelter, supportive services, and advocacy to survivors of domestic violence and sexual assault. We also provide education, awareness, and resources to our community.

Since Safe Harbor began as a grassroots effort by a dedicated group of citizens in 1997, our services and practices have continued to grow and evolve to meet the needs of survivors, those impacted by violence, and our community. We have implemented strengths-based, trauma-informed best practices recognizing that each person we serve is an expert in their experience.

Our Pillars

Everyone has a right to a safe, self-determined life free of violence.

Interpersonal violence affects everyone. Understanding this, Safe Harbor offers inclusive services for all individuals regardless of race, ethnicity, gender identity, sexual orientation, or religious affiliation.

There is an inter-generational impact of violence we must address with intervention, education, and community awareness. Children from violent homes experience trauma that can have a lifelong impact.

Domestic and sexual violence are about power and control.

Safe Harbor Crisis Center strives to create a community where violence and abuse are not tolerated. Our prevention and intervention services can help empower each individual to reduce violence in Davis County.

Safe Harbor is an equal opportunity organization and will not allow discrimination based upon age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift availability:

• Overnight Shift (Preferred)
• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Layton, UT 84041 (Required)

Ability to Relocate:

• Layton, UT 84041: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17