Provider Relations Support Specialist

Position Summary

The Provider Relations Support Specialist is responsible for delivering high-quality support and customer service to providers. In partnership with the Provider Relations Manager, Clinical Director, and other leaders, this role monitors provider performance metrics, conducts regular check-ins, and identifies opportunities for improvement.

This position supports provider success through training, schedule management, and cross-department collaboration. The ideal candidate demonstrates strong critical thinking, effective and compassionate communication, and professionalism when working with both internal and external stakeholders.

Position Responsibilities

1. Provider Performance & Metrics

• Monitor provider lead and lag measures in collaboration with leadership.
• Conduct regular meetings to review and communicate performance metrics.
• Identify trends, gaps, and opportunities for improvement.
• Communicate changes in provider status to appropriate teams.

2. Provider Support & Issue Resolution

• Provide day-to-day support including scheduling, EHR, and access issues.
• Collaborate with billing, scheduling, and other departments to resolve concerns.
• Ensure timely resolution of support requests and escalate as needed.

3. Training & Development

• Provide training on systems, workflows, and best practices.
• Identify knowledge gaps and deliver additional training as needed.
• Support providers through coaching and follow-up.

4. Scheduling & Operational Support

• Manage provider schedules to optimize access and performance.
• Assist with site setup, access, and operational needs.
• Ensure scheduling aligns with organizational goals.

5. Collaboration & Communication

• Partner with leadership to support departmental and organizational goals.
• Maintain clear, professional, and compassionate communication.
• Follow established communication and escalation protocols.

6. Other Duties

• Perform additional related duties as assigned to support the Provider Relations Department.

Qualifications

Education

Bachelor’s degree preferred in healthcare or business-related field. High School diploma required.

Experience

Experience working in mental healthcare required. 1-2 years’ experience developing, organizing, implementing, and managing programs and services.

Skills & Abilities

Demonstrate ability: (a) in exceptional communication and collaboration skills; (b) to interact professionally, compassionately, and effectively with a variety of internal and external customers; (c) to assess, adapt, and calmly respond to changing environment; (d) to make independent decisions consistent with current policies, procedures, and ethical standards; (e) in project management skills (developing and implementing projects from start up to completion with excellence); (f) to create performance metrics and interpret complex data; (g) to be flexible with a passion for continuous growth and learning; (h) to utilize computer and software systems; advanced in Microsoft platforms; (i) in attention to detail with the ability to see the larger picture and vision for the organization.

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Work Location: Hybrid remote in Bel Air, MD 21014

Salary : $20 - $21