What are the responsibilities and job description for the Procedures Writer position at Safe-Guard Products International LLC?
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Job Title: Procedure Writer (hybrid)
Location: US-GA-Atlanta (Sandy Springs)
FLSA: Exempt
#LI-Hybrid
Job Overview:
We are seeking a Procedures Writer to document the standard operating procedures for each department. The goal is to drive a mature procedure writing and the knowledge management capability.
Job Responsibilities:
- Help articulate the vision, strategy and plan for leading the process and procedure capability
- Develop, write, and maintain clear and concise procedural documentation, including step-by-step instructions, guidelines, and process flows
- Manage multiple projects simultaneously by estimating timeline, deliverables and resources
- Collaborate with subject matter experts (SMEs) across departments to gather information and ensure accuracy of documented procedures
- Coordinate with project managers, business analysts, and product owners to develop requirements for future state technology design
- Manage the documentation lifecycle, including version control, archiving, and accessibility
- Help build and manage and maintain procedures documentation library
- Document and maintain written procedures, and processing manuals to ensure quality, accuracy and consistency.
- Partner with leaders to clearly define, document and create procedures for each group.
- Mentor other instructors in the subject matter, content, and course delivery techniques for assigned courses
- Continuously drive change management behavior through updated and consistent procedures review.
- Facilitate procedures training sessions when needed
- Perform other duties as assigned
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Job Requirements:
- Knowledge of and experience applying adult learning theory and evaluation tools
- 2 to 5 years of experience in procedures documentation,
- Computer skills with proficiency in MS Office Suite
- Ability to translate complex business products and procedures into clear, concise micro learning
- Bachelor’s Degree in Education, Training, Finance, Engineering, Business Administration, Instructional Design or closely related area
- Experience working in a contact/call center environment
- Experience managing learning in an LMS
- Experience with content authorizing tools such as Camtasia, and the Adobe suite of products
- Automotive or insurance experience preferred
Company Benefits:
- Medical, Dental, and Vision Insurance
- Flexible Spending Account
- Health Savings Account
- 401(k) Plan with Company Match
- Company-paid Short-Term and Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Wellness Programs
- Paid Community Service Opportunities
- Tuition Reimbursement
- Ongoing Training & Personal Development
- And More!
About Safe-Guard Products International:
Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.
For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.
