Account Manager

Al Van is the leading service provider of innovative fleet upfit solutions and commercial van equipment across the Pacific Northwest. With our extensive range of innovative products and turnkey solutions, we empower distributors, fleets, OEMs and trade professionals to optimize their cargo space while enhancing productivity.

What is it like to work at Al Van?

Join our team and open the door to possibilities! At Al Van, we strive to offer you a fulfilling experience where you are challenged and can make a difference every day. We all work as one team at Al Van, dedicated to creating world-class customer experiences in a dynamic, agile and transparent environment. Working with us, you can be innovative, grow, perform at your best and be proud of what we achieve as a company.

Why Choose Us?

Al Van strives to offer employees a fulfilling experience where they are challenged and can make a difference every day. We make up one team dedicated to creating world class customer experiences in a dynamic, agile and transparent environment.

At Al Van, you can be innovative, grow, perform at your best and be proud of what we achieve as a company.

Responsibilities:

• Serve as the main point of contact for assigned clients, managing day-to-day communication and relationship health.
• Develop a deep understanding of client needs, challenges, and industry to provide proactive solutions.
• Coordinate with internal teams (Operations, Engineering & Scheduling)
• Have bi-annual fleet planning meetings to identify upcoming needs and changes in upfits or vehicles
• Identify opportunities for account growth through cross-selling or upselling additional services or products.
• Handle client issues promptly, ensuring resolution that maintains trust and satisfaction.
• Maintain accurate records of client interactions, contracts, and project progress in the CRM system.
• Collaborate with leadership to forecast revenue and develop retention strategies & Incentives for Clients to continue to use Al Van as the preferred upfitter.

Key Attributes:

• Customer-focused and results-driven.
• Organized, detail-oriented, and self-motivated. (handling client needs / designs coordinating decals, engineering & working w/ scheduling)
• Excellent interpersonal and teamwork skills.
• Strategic thinker with a proactive mindset - think outside the box.

Salary: $75,000 - $100,000/yr.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

EEO Statement

Al Van provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.