Member Solutions Officer

SUMMARY:

The Member Solutions Officer’s responsibility involves the collection of all delinquent accounts must be knowledgeable of all compliance and regulatory requirements for the state of South Carolina Law and knowledge of the local bankruptcy governing the state of South Carolina. Suggests all alternatives to members with severe financial difficulties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Contacts delinquent members to confer with members and obtain a suitable payment arrangement in accordance with collection policy. The reason for delinquency must be determined at this time. Then it is possible to put the best financial solution in place for the member and SAFE. Suggest refinance in the form of a Work out loan, one month deferral; give them the name of our financial advisor, to recommending reasonable payments monthly to bring the member to a current account within a reasonable time period. Suggests all alternatives to members with severe financial difficulties. Follow up on arrangements that were agreed upon with members to measure the success for the member and SAFE.
• Responsible for avoiding further loss by blocking all member services when time is appropriate and a loss is unavoidable.
• Collection efforts on all accounts worked concerning normal collection efforts, foreclosures or bankruptcy. Documentation must contain all legal letters have been sent according to and required timeline by the laws of the state of South Carolina.
• Knowledgeable of compliance laws governing collections in the state of South Carolina and applying them appropriately. Knowledge of local and Federal laws that govern bankruptcies.
• As a backup to the Bankruptcy Specialist position, Member Solutions Officer must be able to follow all bankruptcies in the assigned collection accounts and make sure appropriate action is completed whether it is submitting accounts for charge off or following the attorney for completion of motions and other necessary actions to avoid unnecessary law suits to SAFE concerning the bankruptcy and local laws.
• Handle foreclosure process from the initial letter to the completion of the foreclosure with attorney.
• Represents SAFE at court hearings, when necessary, pertaining to bankruptcy, foreclosure and claim and delivery.
• Reworks all bankruptcy accounts according to bankruptcy rules after payments have been received and posted to the accounts from the trustee’s office.
• Initiates claim and delivery action.
• Manages collection of third party insurance products provided by SAFE. Locate members and ensure coverage when they have had force placed insurance added to their loans. Follow up with members with force placed insurance (CPI) until the insurance issue had been completely resolved
• Skip traces the accounts with Lexis-Nexis, First Search which will locate neighbors, relatives etc., and white pages phone listings.
• Prepare loan restructures and charge off reports for supervisor review monthly.
• Prepares paperwork on accounts recommended for repossession and charge off.
• Responsible for the maintenance of negative share balances. Requires strong analytical skills and the ability to accurately report monthly monies received to the portfolio.
• Maintain a current job manual.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); one year's related experience and/or training; or equivalent combination of education and experience.

Equal Opportunity Employer
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